CRIF Hiring for Business Support Assistant Job at Dublin Full Time
Credit Bureau Operations Support – CRIF Ireland
Are you looking for a challenging operations role in an exciting fin-tech company based in South Dublin?
About us
CRIF is a global company specialising in credit bureau and business information, and credit solutions. Established in 1988 in Bologna (Italy), CRIF has an international presence, operating in over four continents (Europe, America, Africa and Asia).
CRIF offers banks, financial institutions, businesses, insurance and utility companies qualified support in every phase of the customer relationship: from the planning of development strategies to acquisition, through to portfolio management and credit collection.
Job Description
This person will join the Lender Support Operations team in a cross functional role, responsible for managing the onboarding of new clients and providing support to existing clients in accordance with defined processes and procedures.
The role will include but is not limited to:
Manage, coordinate and support the onboarding of clients on business systems as per agreed deadlines.
Interact and coordinate activities with offshore CRIF operations and global technical support teams to ensure that the service provided to clients is in accordance with the defined SLA.
Monitoring of the ticketing system to ensure any queries are dealt with in a reasonable timeframe and if necessary, escalate to second level support.
Analyse client requests and interact with various internal IT support functions to troubleshoot and resolve complex problems as they happen.
Operate in a cross functional role, provide support to the consumer support team where required.
Skills/Experience:
Applicants for this position will ideally have a third-level qualification in Business/Finance or other related discipline, and have:
Excellent communication skills, both written and verbal
High level of flexibility, commitment and enthusiasm
Relevant customer service experience (financial background preferable)
Strong analytical and problem-solving skills
Be proficient in Microsoft office’s suite of products, in particular Word and Excel
Flexibility to adapt as the role may require
Fluency in the Irish language a distinct advantage
What we offer?
An ambitious and supportive work environment in an exciting fin-tech company
Full-time permanent position in Dublin
Competitive salary package
If you are interested in the above role, we would like to hear from you
