Lionstep AG Hiring for Kundenbetreuer at Winterberg Full Time

Job Summary

Ready for an exciting career in customer service where you make the customers’ needs your top priority? Do you love helping people, solving problems and putting smiles on their faces? Then keep on reading!

As a recruiting partner of Hapimag AG we are looking for you as Customer Care Agent (a) (80-100%) at the location in Winterberg. In your position, your main responsibilities include daily customer contact with members via telephone, email, and chat, as well as providing expert advice and handling inquiries related to resorts and holiday apartment bookings. Look forward to challenging tasks and varied activities, with the chance to develop and realize your potential in an international environment and a hybrid work model.

We have sparked your interest? Then arrange an initial interview with us now! ️

#CustomerServiceExpert #HybridWorkModel #CareerDevelopment #WorkLifeBalance

What You Will Be Doing

Daily customer contact with members (mainly by telephone, e-Mails and chat)

Advising and handling customer inquiries about the resorts and regarding booking of holiday apartments

Advising and selling various additional (touristic) holiday offers as well as the investment products (shares)

What You Bring To The Job

Completed vocational training, e.g. hotel management or/and commercial school/field or/and sales

First experience in customer and guest relations, ideally with telephone (travel) consulting

Career changers are welcome, as long as language skills are fulfilled

Proofed handling of various computer programs and applications

Service- and team oriented working style with the aim to support and satisfy our customers at any time

Customer-oriented activity accustomed to sales, reception, reception or catering or similar

Pleasure in mostly telephone activity consulting (no call center function)

Travel RequirementsOccasional visits or business trips from Winterberg to Zug/CH

Du: B2 – Upper Intermediate

Ge: B2 – Upper Intermediate

En: B1 – Intermediate

Nice-to-Haves

Interested in travel – hotel business and tourism consulting

Team

Reports to: Head of Customer Support

Colleagues: 35

Benefits

Pension fund program

Employee stock option plan

Commuting / Transportation stipend

Child care stipend

Possibility to take unpaid time off

Remote work possible

Work From Home (WFH) possible

State of the art equipment

Attractive employee benefits for vacations at the resorts

5 days week without night duty

30% discount on F&B services in the resorts