The main responsibilities and tasks of this position are as listed below, but not limited to these:
Go through daily analyze sheet and deployment sheet
Ensure all security personnel are fully briefed on major events of the hotel and formulate the SOPs
Collate reports (HIR), record statements, interview eyewitnesses and perform onsite investigation and involve the Authorities, if necessary
Prevent situations that could jeopardize the reputation of the hotel
Oversee critical and sensitive functions until completion and give command & control the operations during an emergency
Document all incidents occurred in the hotel in connection with crime, subversions, potential liabilities and insurance requirements
Assist colleague in handling of unusual guests or colleagues’ problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, colleague or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbances, power or elevator failures, medical assistance and natural disasters
With all reports and events encountered, constantly review the department’s operational needs working towards efficiency
Overall in-charge of Lost & Found items and handing over to the authorities
Create a monitoring system to monitor performance
Encourage and motivate non-performers first
Disciplinary action will be taken on continuous non performer
Select, train, schedule, discipline and direct security colleagues in all aspects of security and safety policies and procedures
Keep abreast of developments within the hotel and community as they relate to security as well as act as a liaison with local law-enforcement agencies
Remain informed of current local laws and regulations as they relate to the hotel, particularly in the area of guests, patrons and colleagues’ rights
Conduct orientation to new colleagues on Security & Safety
Ensure that all operating procedures are adhered to as prescribed
Organize departmental functions/retreat to foster better relationships within the department
Organize Workplace Safety Committee activities of Hotel
Lead the team together with Director of Security & Fire Safety when crisis arise
Assist and manage crisis which is exposed to certain level of danger
Makes decisions as to whether or not to arrest a person committing crimes or suspected of committing crimes
Always be on-call, including off-duty hours, for any emergency that may arise
Qualifications:
Minimum GCE ‘O’ level
At least 5 years of similar experience in hotels
Possess relevant security licence
Experienced in first aid, fire fighting and crowd control
Company Emergency Response Team (CERT) Certificate
Possess occupational CPR and AED
Basic Fire Fighting skills
First Aid Management
Knowledge in Fire Prevention & Protection of Building
Conversant with the various systems in Hotel Security Room
Ability to analyze situation and give clear instructions or guides
