Information Systems Technical Services Coordinator
Singing River Health System Hospital – Pascagoula / Full-Time / Days /
United States
Position Overview:
The Technical Services Coordinator reports to the Technical Services Manager and is responsible for all aspects of projects and service delivery to Singing River Health System in conjunction with the PMO. The Technical Services Coordinator will use the tools and procedures established by the Technical Services Manager and department to report, track, schedule, and analyze projects and tasks to ensure success. The role requires a proactive, highly organized, highly motivated professional, with a passion for outstanding customer service working with a variety of environments and systems. They will work with personnel in the Information Systems department and throughout the health system to accomplish tasks assigned. Expectation is for all performed duties to be in accordance with Singing River Health System procedures and policies, accreditation organization, and governing guidance and publications for health care employees. Expectation is for all performed duties to be in accordance with Singing River Health System procedures and policies, accreditation organization, and governing guidance and publications for health care employees.
DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned.
Education:
High School diploma or equivalent required. Associates or bachelor’s degree in business finance, healthcare administration, or related field preferred.
License:
N/A
Certification:
Project management certification a plus. Must maintain current and continuing education requirements.
Experience:
Minimum of three (3) years of healthcare information technology.
Reports to:
Technical Services Manager
Supervises:
N/A
Physical Demands:
Work involves moderate physical activity: frequently moving about the office, building, or other facilities within the SRHS service area; frequently positioning self to access files, computers, equipment, and other objects; performing repetitive motions with wrists, hands and fingers in using the keyboard and other office equipment.
Work involves being able to perceive the nature of sounds at normal speaking levels, with or without correction. Must demonstrate the ability to communicate, speak, and enunciate to express / exchange ideas and detailed information in person and on the telephone. Work requires a minimum standard of visual acuity, with or without correction, with the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms that are closer to compare data at close vision.
Mental Demands:
Must be with sound technical skills, analytical ability, good judgment and strong operational focus; must be well organized and self-directed. Work requires the ability to read, analyze, and interpret the most complex documents.
Must demonstrate keen mental faculties / assessment and decision-making skills in the management of financial responsibilities, staff, and/or patients. Must possess emotional stability conducive to dealing with high stress levels associated in dealing with employee issues and demands of maintaining effective working relationships with peers, staff, managers, physicians, and other healthcare associates.
Special Demands:
Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.). Must have working knowledge of MS Outlook, Word, Excel, and PowerPoint.
Work requires the ability to function independently, adapt to workload demands, set priorities, and understand and set goals. Must understand the fundamentals of automated data processing, and be able gain a detailed understanding of complex computerized and non-computerized information within allotted timeframe. Must be able to navigate within an Electronic Medical Record (EMR) system.