Cosma provides a comprehensive range of body, chassis and engineering solutions to global customers. Through our robust product engineering, outstanding tooling capabilities and diverse process expertise, we continue to bring lightweight and innovative products to market.
Role Summary
The IT System Administrator’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, and hands-on help.
Key Responsibilities
Field incoming requests to the Operation Services via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced Systems Analysts
Record, track and document the Operation Services request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution
Identify and learn appropriate software and hardware used and supported by the organization
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing
hardware, implementing file backups, and configuring systems and applications
Install anti-virus software and ensure virus definitions are up to date
Perform preventative maintenance, including checking and cleaning of workstations, printers, and
peripherals
Develop help sheets and FAQ lists for end users
Help train and support users on new applications, changes, upgrades and/or recommend external training
Fully understand both your own role/responsibilities and the same for all others in the department.
Analyze, evaluate, co-ordinate, implement, manage and support the day-to-day maintenance of all IT hardware and systems as directed by your Area Leader and Senior Staff in accordance with departmental standards
Handle the administration/setup of network accounts following departmental procedures and security protocol
Ensure system reliability through redundancy, backups, security, anti-virus, firewall, etc.
Responsible for documenting procedures, problems and their resolutions
Key Qualifications/Requirements
Able to lift computers drives, monitors, and other peripherals
Carry a company supplied “rotating” on-call pager to provide 7×24 1st level support that could require either remote connectivity or returning to the plant
Able to work shift work
Able to be flexible in hours of work in order to meet internal/external customer requirements (scheduled and non-scheduled overtime shifts, etc.)
Communicate effectively with non-technical staff and with members of interdisciplinary teams
Flex and adapt in regard to learning and understanding new technologies
Resources and co-ordinate effective training schedules
Both participate in and facilitate departmental cross training on a day-to-day basis to provide the best possible support and protection of MEVS operations by fostering a learning environment of sharing project, business, and technical knowledge with all other team members
Fully utilize the departmental Helpdesk application by diligently adhering to project due dates
Conduct research into systems related issues and products.
Prioritize and execute tasks in a high-pressure environment.
Implementing fault-tolerant networks, system fault monitoring, traffic analysis and network security
Perform other duties as designated
Additional Information
University Degree/College Diploma in a related computer science program with a minimum of 2 recent years of experience in a similar position
-OR-
Minimum of 4 recent years of extensive hands-on experience in a similar position
Experience working in an automotive manufacturing environment in required
Strong technical background with an emphasis on the administration of operating systems and networks
Awareness. Unity. Empowerment.
At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.