GENERAL SUMMARY :
Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information.
PRINCIPAL DUTIES AND JOB RESPONSIBILITIES :
· Communicates in a cordial, professional manner with patients via phone.
· Transfers incoming callers to appropriate department / location when necessary.
· New patient registration (inputting demographic information, insurance information, etc.).
· Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule lists
· Updates computer referring physician data base.
· Works with online scheduling system and EHR.
· Verifies patient data and insurance to ensure it is updated for accurate billings.
· Handles patient concerns or refers to administration appropriately.
· Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners.
· Maintains updated documentation of identified action work lists needed for daily operations.
Qualifications
KNOWLEDGE AND SKILLS REQUIRED :
Individuals must possess these knowledge, skills and abilities and be able to explain and to demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
· Proficient with computer programs: Email, PowerPoint, Excel, Word.
· Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients.
· Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task.
· Ability to deal with data that is of a sensitive and confidential nature.
· Ability to work independently and in a team environment.
· Displays professional interactions with all levels of internal and external patients’/customers as demonstrated by work history and interview process.
· Excellent verbal and written communication skills.
KNOWLEDGE AND SKILLS PREFERRED:
· Knowledge of EHR.
· Any combination of education, training or experience that provides the knowledge, skills and abilities required to successfully accomplish the assigned duties and responsibilities of the position.
EDUCATION AND EXPERIENCE REQUIRED :
· High School Graduate or Equivalent
· Previous customer service experience.
EDUCATION AND EXPERIENCE PREFERRED:
· Medical office or medical call setting experience.
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.