Apex Systems Looking for Genesys Routing Developer at Hartford, CT Full Time

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions.

Apex has an opportunity for a Genesys Routing Developer that can sit Remote.

For applicants who are interested in this opportunity; please send a Word resume to Alexa Whalen, Professional Recruiter, at

Here are the details:

Position: Genesys Routing Developer
Location: REMOTE
Rate: Negotiable based on experience
Duration: 6 Month Contract

Position Description:

Candidate must have experience in Contact center technology especially in Genesys platform and it is Ideal if he is from health care domain, but it is not mandatory.

Required Skills:

Top 3 skills: 1) Genesys Routing 2) Genesys Composer 3) Genesys Rules

• 3+ years of Routing Development Experience in Genesys Contact Center Solutions (Voice, IVR and Multi-channel)
• 3+ years of Configuration management tools
• Experience in developing Routing workflows using Composer
• 3+ years of experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
• Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
• Ability to architect routing design and development for new solutions that will be implemented for the customer
• Experience in troubleshooting routing issues in production on call
• Excellent Communication and interpersonal skills
• Development experience using Genesys Suite of technologies with specialization in Genesys Framework is a must. ( Genesys CTI, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys OCS, Genesys Workspace, Genesys Eservices.)
• Design and Develop Routing Applications for Voice and Multi-Channel using Composer / IRD, SCXML is a must and VXML will be of added advantage.
• Having a strong knowledge in SSDLC. CICD experience with Jenkins and GitHub.

Desired Skills (not required but candidate will have exposure to these skills in this role):

• Experience on Build automation tools such as Anthill Pro, XL Deploy, and Jenkins to support CI / CD approach
• Experience using Cyara for call flow automation testing
• Genesys certification in Routing
• Proficient in tools like CCpulse , GAX (Genesys Administrator Extension), GA(Genesys Administrator) & Kazimir will be considered a plus.
• Experience with basic Java development is a plus.
• Database knowledge pertaining to SQL and Cassandra will be considered a plus.

Additional Benefits:

For this opportunity, you will also be eligible for benefits through Apex for the contract period, 401K, medical/health benefits options, a W2 hourly rate, weekly pay, and direct deposit!

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .