Apex Systems Looking for IT Senior Desktop Support Specialist at Swedesboro, NJ Full Time

Job Description:

Apex Systems has an immediate contract to hire opening for an experienced Desktop Support Specialist.

GENERAL PURPOSE OF THE ROLE:

The Senior IT Support Specialist will provide elevated technical assistance to the client’s USA employees. In this role, the Specialist will ensure optimal use of our hardware and software technologies, enhancing system performance, securing data, managing projects and enforcing change management practices. He/she will also be required to advise on IT equipment upgrades and solution options.

DUTIES AND RESPONSIBILITIES:

• Deliver innovative solutions with current and new platforms as well as related technologies.
• Manage the full life cycle of system change with support of service providers-from requirement elicitation, solution research and design, procurement, implementation and maintenance.
• Gain a deep application-level and architecture knowledge of the systems.
• Lead outsourced vendors to conduct end-to-end root-cause analysis and provide technical assistance for issues.
• Provide subject matter expertise for other team members on possible migration and integration with other applications.
• Manage IT projects and vendors, including procurement, proposal, project plan and progress, budget and risk, etc.
• Contribute to building technical and planning skills for the specific environment, think creativavely, design solutions and interact with end users.
• Providing IT assistance to staff including but not limited to:
  • Microsoft desktop products (e.g. O365) & other desktop applications
  • PC/various device support including Printer support
  • Mobile device support
  • Network & infrastructure (working with Viperspace’s direction)
• Training end-users on hardware functionality and software programs.
• Update and manage assigned help desk tickets through conclusion.
• Resolving logged errors in a timely manner.
• Monitoring hardware, software, and system performance metrics.
• Updating computer software. as well as upgrading hardware and systems.
• Documenting processes and performing diagnostic tests.

• Implement and maintain desktop, laptop, tablet and printer hardware.
• Other assignments as requested by management, job scope and abilities

JOB REQUIREMENTS:

• 8-10 years of relevant IT experienceor equivalent
• Substantial skills in project management, business analysis, vendor management, communication, etc. Experience in providing leadership and a demonstrated effectiveness in consulting and client management would be an advantage.
• Expert in deliviering technical support and resolve queries
• Possess extensive experience in providing Information Technology support in a fast-paced, rapidly changing work environment
• In-depth knowledge of computer hardware, software, and networks
• Ability to determine IT needs and train end-users
• Proficiency in the use of IT helpdesk software
• Experience in documenting processes and monitoring performance metrics
• Advanced knowledge of database maintenance and system security
• Excellent verbal and written communication skills with ability to interface with all levels of the organization
• Must be able to prioritize and handle multiple projects simultaneously in a fast-paced environment, while maintaining a high level of detail and accuracy
• A high degree of organization and ability to ensure deadlines are met by department
• Strong analytical and problem-solving skills
• Experience building, configuring and troubleshooting equipment such as desktops, servers and laptop computers
• Ability to read and understand Standard Operating Procedures (SOPs) and ensure compliance by staff

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or