Apex Systems Looking for SNOW Reporting Lead at Columbus, OH Full Time

Job Description:

Possesses an in-depth knowledge, training, and experience with Performance Analytics and other data analytics tools. This individual will be responsible for reporting, analytics and KPIs from the platform. Responsible for measuring the Now Platform’s ROI by leading the creation of dashboards related to platform-generated value. Sets reporting standards and manages governance around reporting (and roles). Builds out dashboards and reports to deliver to senior management. Essential Responsibilities: • Define and refine IT key performance indicators (KPIs), SLAs and metrics, including targets • Tracks and analyzes performance, process adherence and compliance against targets • Develop, maintain, and produce operational and strategic reports and dashboards • Enhance, standardize, and automate reporting capabilities, governance, and processes • Monitor, analyze, and report on vendor and internal teams’ performance and SLA compliance • Ensure accuracy of IT metrics and reporting • Analyze data to derive insightful actions and recommendations • Spearhead process simplification and value maximizing initiatives • Promote process adoption and compliance via documentation, communication, and training • Liaise between auditors and IT team to facilitate audit requests • Partner with IT stakeholders to develop remediation plans to compliance issues audit findings, and drive issues and risks to closure • Develop, prioritize, and execute a roadmap for ServiceNow Reporting and Analytics • Lead ideation and requirement specification of reporting and other ITSM capabilities • Support the design, testing and implementation of ServiceNow projects and enhancements • Assist with ServiceNow administration, support and troubleshooting activities as needed • Assists in the preparation of presentation materials for management • Supports management of the relationship with key strategic vendors • Other activities as assigned Knowledge/Skills/Abilities: • Extensive ServiceNow reporting and dashboarding experience • Experience with ServiceNow Performance Analytics is strongly preferred • Data analytics, reporting and building dashboards • Thorough attention to details, ability to multitask, and effective time management skills • Experience doing analytical work, preferably in support of IT operational efficiency continuous improvement efforts • Proficiency with Excel, SQL, and reporting tools • Must be comfortable working in a fast-paced environment • Ability to work independently or as a member of a team • Strong customer centric orientation with the ability to work effectively with diverse teams • Excellent communication skills, both written and verbal • Passion for improving and simplifying processes to maximize value • Self-starter with strong technical skills and ability to learn new technologies quickly • Ability to coordinate cross-functional teams towards task completion

• Ability to translate technical specifications into business requirements and vice-versa • Ability to document the process and tool functionality for training purposes • Experience in vendor SLA management is preferred • Ability to perform duties with limited supervision Education & Experience / Licenses & Certification • Bachelor’s degree in Computer Science, Information Systems, or equivalent experience • 5+ years of relevant ServiceNow reporting or analytics experience • 3+ years of IT Service Management or IT Operations work experience • ServiceNow Certified System Administrator (CSA) preferred • ServiceNow Certified Application Specialist (CAS) – Performance Analytics preferred

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or