Apex Systems Looking for Solution Leader-Support Service Center, Consulting Services at Glen Allen, VA Full Time

WHO WE ARE

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions.

JOB DESCRIPTION

This position will serve as a solution leader for our Support Service Centers (SSC) practice, perform as a technical leader, director-level, for multiple consulting engagements with our clients, and act as a consultant to current and prospective accounts, to understand their needs and recommend appropriate solutions. This position involves practice leadership, solution offering development, client relationship building, executive level communications/presentations, client services, as well as scoping and estimating new engagements. This role will be our resident tools and technologies expert as related to our SSC offerings and capabilities.

Technical/Solution Leadership

• Own and Develop Technology Roadmap and content (slide decks, webinars, white papers, blogs, podcasts, etc…)
• Support marketing efforts around the solution content
• Support Industry and Consulting Services (CS) leaders to drive Solution Pipeline and Bookings to meet quarterly and annual goals
• Become a trusted solution advisor to CS Clients
• Build a solution artifact library that creates accelerators for project delivery
• Educate and Enable Others across the organization
• Create and own a training curriculum in support of our education and training initiatives
• Grow personal skills and knowledge to stay current on solution trends
• Obtain relevant industry/technical certifications
• Build connections with industry and technology communities and partners
• Be a solution advocate at industry and technology events
• Identify, create, develop and own relevant technology partnerships
• Connect SSC offerings with other related solution areas such as Cloud, AI and Data and Analytics

Sales Support

• Support the Apex sales team to help qualify, propose and close new IT Services business
• Estimate and scope new project opportunities in support of the Apex sales team
• Develop business in new and existing accounts
• Develop and maintain client executive and manager-level relationships

JOB REQUIREMENTS:

• Strong understanding of common processes and engagements, especially Customer Service and ITSM
• Extensive knowledge of one or more common platforms used in various types of SSC engagements such as ServiceNow, Ivanti, BMC, Salesforce, Microsoft Dynamics and Zendesk
• Low-code/No-code skills and experience are a huge plus
• Experience with or willingness to learn the platforms, tools and technologies associated with Content Moderation such as Two Hat, Community Sift and Amazon Rekognition
• High-level understanding of various aspects of technology that are part of SSC implementations such as Cloud, Data, AI and Automation
• Ability to define and implement a solution architecture using the relevant tools and technologies
• Good organization, communication and presentation skills
• Strong knowledge of Excel and PowerPoint advanced features
• Understanding and knowledge of project management principles, methodologies, and delivery approaches such as Agile.
• Great customer relationship management focus
• Results oriented with a high sense of urgency to meet client requirements

Education & Experience:

• Bachelor’s Degree with concentration in Business, Computer Science or Information Systems. MBA preferred
• Big 5 Consulting Experience (or similar) at Manager or Senior Manager level
• Experience managing, setting priorities, solving complex problems and selling in a consultative role
• Minimum five (5) years consulting experience
• Performance Manager experience with at least five (5) professionals concurrently
• Successfully managed engagement teams comprised of at least ten (10) professionals per engagement

OUR AWESOME BENEFITS:

• Competitive hourly pay
• Health, Dental and Vision Insurance
• Long and Short-Term Disability
• Life Insurance
• Vacation and Holiday Pay
• 401k Retirement Plan
• Training and Advancement opportunities
• Tuition Reimbursement
• Birthdays Off
• Philanthropic Opportunities
• Referral Program
• Partial Gym Membership Paid
• Team Building Events

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact