Apex Systems Looking for Systems Administrator at Denver, CO Full Time

Job Description:

Position Summary:

We are looking for an experienced Systems Administrator at our National Support Center, located in south Denver, Colorado, that can provide fast and useful technical assistance, responsible for providing general support to our corporate and field employees. Candidate will be familiar with the duties of a Windows administrator, maintenance and support of a Windows enterprise environment. Candidate will be familiar with Azure Active Directory and associated security controls such as MFA, conditional access policies, O365 based email and email routing and Tier 3 support for Windows client-side and back end environments.

Candidate must have great technical knowledge and be able to communicate effectively, to understand the problem and to explain its solution, in addition to documenting their resolutions within their support tickets. Must be customer-oriented, patient, and can troubleshoot issues in person or over the phone.

Essential Functions:

This position is required to 1) represent our clients. positively and professionally during work hours with employees; 2) adhere to all policies, procedures, and standards; 3) comply with all directives from management: and 4) perform the essential functions of the position in a manner satisfactory to management. The essential functions for this position include but are not strictly limited to:

• Mange and support Azure Infrastructure including VMs, AAD, Security controls, Storage and other services.
• Manage all aspects of user accounts in O365.
• Act as escalation point for internal support team.
• Write and maintain documentation for internal systems.
• Work with management team to develop policies, procedures, baselines and other controls.
• Provide input to the development of department objectives and goals and act as a partner to the management team.
• Deploy software and manage updates in Microsoft Device Manager.
• Manage network devices on site and in the field. Knowledge of Cisco Meraki is preferred.
• Mentor support team members.
• Research issues using available information and resources.
• Identify and escalate incidents requiring urgent attention.
• Communicate with users on the status of incidents and requests.
• Ensure incidents are complete and resolved from start to finish promptly.
• Identify and escalate application incidents and drive issue resolution together with co-workers.
• Explain concepts to users in laymen’s terms during projects and support duties.
• Communicate in a personable, positive, and friendly style.

Skills & Experience:

• 5-7 years of experience as a Systems Administrator in Microsoft Azure environment
• Knowledge of Microsoft Office and Office 365 including MFA and Conditional Access Policies, applying data tagging, DLP, and AIP.
• Knowledge of Microsoft Exchange Online, Active Directory, OneDrive and SharePoint.
• Knowledge of Powershell, Azure Cloud Shell or other scripting languages.
• Working Knowledge of mobile and telecom devices and services such as Ring Central VoIP phones and various cell phone platforms.
• Network troubleshooting skills, especially in virtual environments. Cisco Meraki familiarity preferred.
• Familiar with Intune or other MDM machine imaging process, policy application, and software deployment.
• Printer configuration and support.
• Experience supporting software applications such as JD Edwards EnterpriseOne and cloud-based solutions such as Salesforce.
• Ability to establish and maintain positive and effective work relationships with co-workers, end-users, and technology providers.
• Ability to multitask and prioritize deadlines to meet required schedules.
• Ability to express technical terms in basic language, both verbally and written.
• Ability to troubleshoot hardware issues and perform minor repairs/upgrades when needed.
• Familiar with remote controlling machines using remote access tools.

Qualifications:

To perform this job successfully, an individual must be able to perform each of the above essential functions/required skills/responsibilities/duties satisfactorily as determined solely by management. The minimum qualifications listed below are representative of the knowledge, skills, and abilities required to successfully perform in this position as determined by Tuff Shed, Inc. management. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Minimum Education Required:

• BS in Computer Science and/or equivalent work experience

Minimum Job, Knowledge and/or Skills Experience Required:

• Five years Microsoft Windows administration, Azure Certifications are a plus.
• Five years minimum experience as a System Administrator in a large complex environment

Minimum Communication Skills Required:

• Ability to read, write and understand instructions given orally, in writing and/or in diagram form.
• Ability to prepare written correspondence and reports that are grammatically correct and create a professional image for Tuff Shed, Inc.
• Ability to effectively communicate with executives, management, suppliers, customers, employees and commercial accounts in a wide range of situations.
• Ability to effectively present information orally in one-on-one and small group situations to customers, and employees and if necessary, the general public.

Work Environment:

Duties are performed in the following work environments: 100 % Office and 0 % Field.

Travel:

Position requires 0 % to 10 % travel.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or