Austin Energy Looking for IT Business Systems Analyst Senior (Web Content Strategist) at Austin, TX Full Time
Note: Austin Energy accepts applications only through Dice “Apply Now” or this direct link: https://www.austincityjobs.org/postings/102375
Austin Energy seeks an IT Business Systems Analyst/Web Content Strategist to join our hybrid technical-creative team. This senior level business analyst position will report to the IT Manager in the Application Development/Integrations, Data, and Web Services division. The versatile, highly motivated self-starter will need to both lead and follow, work independently and collaboratively, and adapt to quickly deliver customer driven, community-focused solutions in a fast-paced environment with shifting constraints.
The Web Content Strategist works within the Web Services team and consults and collaborates with business and communications stakeholders and colleagues across the utility. The successful candidate will champion and enrich the customer experience.
Job duties:
• Consult with business and communication stakeholders and recommend Web solutions that meet strategic goals and objectives and that follow industry and internal standards and best practices, including Web accessibility compliance.
• Guide requirements definition activities with stakeholders; translate requirements into web content strategies and specifications for delivery.
• Provide hands-on support of the entire Web content lifecycle, from strategy to expiration.
• Provide quality assurance for optimal customer experience by ensuring that webpage content meets standards and best practices.
• Write, edit, track, and maintain Web content that appeals to various target audiences.
• Develop website navigation and organize website content.
• Develop internal documentation (e.g. processes, procedures, instructions, style and other guidelines, reports and summaries).
• Develop project and content artifacts (e.g., content audits, inventories, wireframes, draft text, and low-fidelity mock-ups).
• Develop new operational processes and adapt existing processes as needed.
• Work daily with enterprise content management systems and other web technologies.
• Demonstrate outstanding organization, time management, and project management skills (work breakdown, scope, deadlines, schedules, etc.).
