AXA Hiring for Head of IT Job at Roma Full Time

AXA Partners “Focus & Transform strategy” is shaping Global Operations’ strategic ambition: “bringing simplicity and enforcing transversality, breaking down silos, to succeed in providing a superior customer experience in line with our Customer2020 ambition”.

Global Operations has 3 strategic priorities:

• Reposition AXA Partners as the Preferred Business Partner
• Boost AXA Partners to become an Agile Global Organization
• Mature AXA Partners as a Safe, Secure and Resilient company

“Becoming a tech-led company” is one of the 8 strategic enablers and Information and Technology will play a continuously increasing role to help AXA Partners achieve its transformation.

In this context, we are looking for a Local IT Manager, in charge of Italy, who will enable the transformation of AXA Partners business model by co-creating, sponsoring and driving the main projects, deploying them across Italy in time, budget, quality and scope.

Vostro Profilo

• Accountable for IT Italy end-to-end performance
• In charge of 1 department
• Accountable for a €3.4M BAU budget (without rebilling) + €500K – €700K local IT Projects budget
• Accountable of IT Strategy & IT Transformation

Member of AXA Partners Italy Executive Committee

1. Declination and implementation of AXA Partners Strategy in his/her country

• Ensure that AXA Partners’ strategic objectives are translated into tactical business plans across his/her country, and that impacts are maximized on the technology front
• Lead and drive IT transformation in his/her country (Move to the Cloud, Application Landscape simplification, Agility, Motor Global Assets and Travel Global assets roll out, etc):
  • Respecting IT Guilds Standards & best practices (governance & performance, architecture, project management, etc)
  • Relying on regional shared capabilities (program and project managers, innovation flying squad)
  • Leveraging centrally defined IT TOM to improve quality, efficiency, time to market and alignment to business, owning IT outsourcing partner relationship
• Provide technological transformation levers with special focus on GWP growth, cost efficiencies, CoR reduction and increased Customer NPS
• Liaise with central architecture team to design integrations between central architecture and local capabilities (respecting the Group Architecture & Security Policies)
• Supervise architecture implementation within AXA Partners’ roadmap for his/her country

2. Coordination, steering and communication

• Steer and coordinate his/her country area: activities, resources, quality of service costs, delay to achieve the assigned goals
• Ensure a proper definition of SLAs for his /her country and manage the implementation and the follow-up
• Manage & monitor the country IT budget
• Communicate to country main stakeholders (within AXA Partners ecosystem)
• Lead AXA Partners IT governance local meetings, be part of Transfo initiatives SteerCos

3. BAU tasks supervision: operations, solutions and 1st line security

• Be accountable for operating and delivering IT services, constantly striving for greater efficiency
• Supervise IT local operations teams
  • Oversee the technological infrastructure (networks and computer systems) in the country to ensure optimal performance, local area connectivity and remote access
  • Keep both on-premises and cloud solutions fully secured with a solid programme aligned with security standard
  • Liaise with Regional teams to ensure workplace and end-user services QoS standard
• Influence Group / Central Solutions Teams when they have an impact on local solutions / activities
• Manage local applications teams and apply the Group Solutions projects and delivery policies and frameworks
• In charge of Security 1st line, and of delivering Security Quartile ONE

4. Local teams management

• Ensure the development if his/her team
• Assure capacity planning to secure delivery maintaining balanced workload (positive eNPS)
• Focus on team performance, attracting and developing employees as well as fostering a new culture of collaboration across the country
• Focus on TOM including efficiencies opportunities, roles repurposing and careers development

5. Supporting the Regional CIO in his activities

• Manage Regional applications tribe
• Manage Offshore Delivery center regional chapter
• Manage local IT Security requirements perimeter
• Integrating target global assets according to Italy roadmap

About AXA
Il Gruppo AXA è leader mondiale del settore assicurativo e della gestione patrimoniale. Proteggiamo e consigliamo i nostri clienti in ogni fase della loro vita, offrendo prodotti e servizi che soddisfano le loro esigenze nei settori dell’assicurazione, della protezione personale, del risparmio e della gestione patrimoniale. AXA è il marchio assicurativo leader a livello mondiale, con oltre 100 milioni di clienti. Ci stiamo trasformando “da payer a partner” per i nostri clienti, con una forte attenzione alla prevenzione dei rischi.

About the Entity

AXA Partners è una business unit trasversale di AXA che offre un ampio ventaglio di soluzioni di servizi di assistenza, assicurazioni viaggio e protezione del credito.

Il ruolo di AXA Partners è anche quello di implementare le soluzioni innovative sviluppate dalla divisione Innovazione di AXA.

Progettiamo e forniamo soluzioni in tutto il mondo per Partner e Communities, unendo passione e competenze avanzate. Proteggiamo ciò che conta, quando è importante.

What We Offer

Entrando in AXA Partners, lavorerete in un’azienda responsabile, che offre una vera cultura della competenza e della diversità. Il nostro obiettivo è quello di accelerare lo sviluppo delle competenze di tutti, offrendo al contempo una retribuzione interessante e competitiva e opportunità professionali di sviluppo e di crescita. Inoltre, in AXA, lavoriamo per fare la differenza nei confronti delle persone – quando accadono cose sorprendenti e quando creiamo opportunità per una vita migliore, il sentimento di orgoglio è straordinario.