Log In
Sign Up
Beaumont Hospital Hiring for Telephonist Job at Dublin Full Time
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
Overview:
Post Title:
Post Status:
Department
Location:
Reports to:
Salary:
Hours of work:
Closing Date:
Position Summary:
Principal Duties and Responsibilities:
Day to Day Operational Duties:
Mandatory criteria:
1. Professional Qualifications, Experience, etc
(a) Eligible applicants will be those who on the closing date for the competition:
(i) Obtained at least grade D (or pass) in Higher or Ordinary Level in five
subjects from the approved list of subjects in the Department of Education
established Leaving Certificate Examination or Leaving Certificate
Vocational Programme or Leaving Certificate Applied..
Or
(ii) Passed an examination of at least equivalent standard
Or
(iii) Satisfactory relevant experience which encompasses demonstrable
equivalent skills
And
(b) Candidates must possess the requisite knowledge and ability, including a
high standard of suitability and administrative ability), for the proper
discharge of the office.
2. Age
Age restriction shall only apply to a candidate where s/he is not classified as a
new entrant (within the meaning of the Public Service Superannuation
(Miscellaneous Provisions) Act, 2004). A candidate who is not classified as a new
entrant must be under 65 years of age on the first day of the month in which the
latest date for receiving completed application forms for the office occurs.
3. Health
Candidates for and any person holding the office must be fully competent and
capable of undertaking the duties attached to the office and be in a state of health
such as would indicate a reasonable prospect of ability to render regular and
efficient service.
4. Character
Candidates for and any person holding the office must be of good character.
Desirable Criteria
Further Information for Candidates:
Supplementary information:
Informal Enquiries ONLY to: (Please note NO APPLICATIONS will be accepted via the Informal Enquiries email address)
Post Title:
Telephonist
Post Status:
Permanent Part-time,
Permanent Full-time,
Temporary specified purpose posts that may arise
Department
Beaumont Hospital, Dublin 9
Location:
Telephony
Reports to:
Telephony Manager
Salary:
Appointment will be made on Clerical Officer Grade (€26,613 to €41,682 LSI €43,248 15 point scale) at a point in line with Government pay policy.
Hours of work:
Hours per week depends on the contract type up to 37.50 hours per week
Hours over a 5/7 roster which includes evening shifts, night shifts, week-end and bank holiday shifts.
Closing Date:
12 Noon on Monday, 05/12/2022
Please note the hospital reserves the right to close the competition early should a substantial number of applications be received.
Position Summary:
Hospital Telephonist working in the hospital switch room.
Operate the switchboard and paging system in accordance with the standard procedures laid down by the hospital
Operate the switchboard and paging system in accordance with the standard procedures laid down by the hospital
Responsibilities:
Principal Duties and Responsibilities:
Day to Day Operational Duties:
1. Operate the switchboard and paging system in accordance with the standard procedures laid down by the hospital
2. Manage up to 1,000 calls per daily shift
3. Answer and direct all internal and external calls to the Hospital in a timely manner
4. Ensure all calls are forwarded to the appropriate locations as efficiently as possible
5. Be aware of return calls to the hospital and report issues regarding voice-mail etc to appropriate department head to ensure the caller is reaching the requested location / staff member
6. Monitoring the quality of the telephone and voice communication service with a view to introducing improvements where possible
7. Be vigilant for queries of a clinical aspect regarding contacting individuals and the most efficient way to do so e.g. bleep/ DECT/ mobile phone
8. Ensuring on on-call lists are up to day on a daily basis
2. Manage up to 1,000 calls per daily shift
3. Answer and direct all internal and external calls to the Hospital in a timely manner
4. Ensure all calls are forwarded to the appropriate locations as efficiently as possible
5. Be aware of return calls to the hospital and report issues regarding voice-mail etc to appropriate department head to ensure the caller is reaching the requested location / staff member
6. Monitoring the quality of the telephone and voice communication service with a view to introducing improvements where possible
7. Be vigilant for queries of a clinical aspect regarding contacting individuals and the most efficient way to do so e.g. bleep/ DECT/ mobile phone
8. Ensuring on on-call lists are up to day on a daily basis
9. Be vigilant for patients who may need access to acute advice
10. Calling in staff who are involved in the provision of an after-hours-on-call service for the hospital, i.e. maintenance staff
11. Undertake training/re-training as requested
12. Be flexible within the roster to ensure service provision
13. Observe strict confidentiality and GDPR hospital policy
14. Record and maintain such telephone records as requested
15. Co-operation with new equipment, technology, methods and techniques for the provision of an enhanced service.
16. Must be aware at all times of hospital activity / changes / projects / media that affect patients and wider community so that queries are dealt with a timely manner
17. Ensure a welcoming and professional engagement with all telephone call holders.
18. Undertake other administrative work when required consistent with the grading of the post
19. To perform such other duties appropriate to the office as may from time to time be required by the Beaumont Hospital Board.
10. Calling in staff who are involved in the provision of an after-hours-on-call service for the hospital, i.e. maintenance staff
11. Undertake training/re-training as requested
12. Be flexible within the roster to ensure service provision
13. Observe strict confidentiality and GDPR hospital policy
14. Record and maintain such telephone records as requested
15. Co-operation with new equipment, technology, methods and techniques for the provision of an enhanced service.
16. Must be aware at all times of hospital activity / changes / projects / media that affect patients and wider community so that queries are dealt with a timely manner
17. Ensure a welcoming and professional engagement with all telephone call holders.
18. Undertake other administrative work when required consistent with the grading of the post
19. To perform such other duties appropriate to the office as may from time to time be required by the Beaumont Hospital Board.
Responses to Internal Incidents / Major Emergency Plan / Equipment Failure
1. Responsible for initiating responses to internal incidents and plan which involves contact the fire services and activating the rapid response teams
2. Responsible for initiating responses to the hospital’s Major Incident Plan by validating the incident with the Emergency Department’s staff on duty and subsequently activating the Major Incident Plan
3. Identify and immediately respond to the various daily emergency calls, and follow the associated hospital procedures, for example: Cardiac Arrest and FAST protocols.
4. The telephonist to demonstrate a clear and calm manner
5. Responsible for the monitoring of alarms i.e. medical gases, fire alarms, building management alarms and lift malfunctions etc
6. Take the appropriate action in response to such alarms and contacting the appropriate personnel for response. The telephony staff on duty must respond quickly and calmly as the communication hub in these events to ensure the appropriate personnel are informed.
7. In the event of a defect occurring in the telephone, dect, paging system observe the procedures laid down by the hospital
2. Responsible for initiating responses to the hospital’s Major Incident Plan by validating the incident with the Emergency Department’s staff on duty and subsequently activating the Major Incident Plan
3. Identify and immediately respond to the various daily emergency calls, and follow the associated hospital procedures, for example: Cardiac Arrest and FAST protocols.
4. The telephonist to demonstrate a clear and calm manner
5. Responsible for the monitoring of alarms i.e. medical gases, fire alarms, building management alarms and lift malfunctions etc
6. Take the appropriate action in response to such alarms and contacting the appropriate personnel for response. The telephony staff on duty must respond quickly and calmly as the communication hub in these events to ensure the appropriate personnel are informed.
7. In the event of a defect occurring in the telephone, dect, paging system observe the procedures laid down by the hospital
Qualifications:
Mandatory criteria:
1. Professional Qualifications, Experience, etc
(a) Eligible applicants will be those who on the closing date for the competition:
(i) Obtained at least grade D (or pass) in Higher or Ordinary Level in five
subjects from the approved list of subjects in the Department of Education
established Leaving Certificate Examination or Leaving Certificate
Vocational Programme or Leaving Certificate Applied..
Or
(ii) Passed an examination of at least equivalent standard
Or
(iii) Satisfactory relevant experience which encompasses demonstrable
equivalent skills
And
(b) Candidates must possess the requisite knowledge and ability, including a
high standard of suitability and administrative ability), for the proper
discharge of the office.
2. Age
Age restriction shall only apply to a candidate where s/he is not classified as a
new entrant (within the meaning of the Public Service Superannuation
(Miscellaneous Provisions) Act, 2004). A candidate who is not classified as a new
entrant must be under 65 years of age on the first day of the month in which the
latest date for receiving completed application forms for the office occurs.
3. Health
Candidates for and any person holding the office must be fully competent and
capable of undertaking the duties attached to the office and be in a state of health
such as would indicate a reasonable prospect of ability to render regular and
efficient service.
4. Character
Candidates for and any person holding the office must be of good character.
Desirable Criteria
Switch Board experience and/or Hospital Experience
Further Information for Candidates:
Supplementary information:
The Hospital
www.beaumont.ie
Management Unit:
www.beaumont.ie/hr
Other (Please specify):
Informal Enquiries ONLY to: (Please note NO APPLICATIONS will be accepted via the Informal Enquiries email address)
Name:
Colette Tubridy
Title:
Telephony Manager
Email address:
Telephone:
01 809 2779