British Council Hiring for English Services Advisor Job at Hong Kong Full Time

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Contract: Indefinite
Location: Hong Kong
Salary: Pay Band 5 (starts from HKD 21,330 per month)
Start Date: ASAP
Closing Date: 7 June 2022 – 23:59 China Time (GMT +8)

Role Purpose

• The Advisor will provide exceptional level of customer service and support to learners during the MyClass course of their studies with British Council in order to achieve lesson consumption and participating rates.
• The Advisor also acts as British Council’s ambassador and provide top quality services to especially MyClass students meeting all British Council Key Performance Indicators (KPIs) and deliver Sales and Customer Management services in order to enable the Council to meet its business targets.

Main accountabilities but not limited to the following:

• Conduct course inductions for students especially at start of their course for better learning experiences and support.
• Follow up with students according to regional standards ensuring overall student satisfaction by providing adequate support throughout their course of study with us
• Motivate and encourage students to complete their course on time by offering study advice, providing study plans, and arranging student-teacher meetings when necessary.
• Timely follow up and respond to student enquiries and feedback
• Provide insights to academic and marketing teams to enhance and improve our products and services
• Data collection, analysing and reporting
• Support both internal and external colleagues to ensure smooth operations of Teaching Centre, including student registrations, events participations, etc when necessary
• Any ad hoc duties as assigned by the line manager.

Requirements

• Fluent Cantonese
• Good written and oral communication skills in English
• Tertiary Education, preferably Degree in any discipline

Role specific knowledge and experience:

• Minimum 3 years experiences in services industry, knowledge in CRM will be an advantage

Benefits

• Annual leave and public holidays
• Statutory benefits
• Commercial insurance package including accidental insurance, life insurance, and supplementary medical insurance Provident Fund – if applicable
• Professional development opportunities – we offer a broad range of professional courses to large corporations and that is available for our staff members too!

Additional Information

• Job holder must have the right to live and work in Hong Kong.

A connected and trusted UK in a more connected and trusted world.

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email [email protected]

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.