Brookfield Residential (Alberta) LP Looking for General Manager at Alberta, Virginia Full Time

Location Edmonton – 204, 4212 Gateway Blvd. NW Business As part of Brookfield Asset Management – one of the largest alternative asset managers in the world – we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound ESG practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures – we are reimagining real estate from the ground up. We redefine how home and life come together for over 60 years. At Brookfield Residential, a leading North American land developer and homebuilder within the Brookfield Properties family, we have had one goal in mind – to create the best places to call home. From the development of award-winning vibrant communities to the building of well-designed homes and commercial properties, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community. Learn more. If you’re ready to be a part of our team, we encourage you to apply. Job Description Your Team As per the management agreement between the Chappelle Gardens Residents Association (CGRA) and Brookfield Residential (Alberta) Ltd., the General Manager is an employee of the CGRA and will report to the Manager, Residents Associations, Brookfield Residential. The General Manager will be responsible for creating and supporting the vision of the RA in alignment to the Brookfield Residential vision of creating healthy communities and exceling in the realm of Customer Experience. On top of stewarding the strategic vision the General Manager will manage the daily operations including customer experience, community engagement, maintenance, administration, governance, communications, reputations management, social media, rentals and programming of the Chappelle Gardens Social House, the grounds and other areas under the umbrella of the Chappelle Gardens Residents Association. Your Key Deliverables Without limiting the generality of the foregoing the General Manager will be responsible for the following functions: Leadership, Development and Customer Experience Provide hands on leadership and mentoring of staff; Cultivate a culture of exceptional customer experience with protocols in place to measure success; Initiate and oversee development and implementation of projects and programs to enhance customer engagement and customer experience; Create goals and performance measures to be incorporated into the strategic plan; Recruit, supervise, schedule and terminate staff; Ensure delivery of best in class programs and services that align with expectations of members; Management of online reputations – ensure google/facebook reviews are monitored and communications plan in place to respond. Manage facility and park operations in a fiscally responsible manner; Prepare and manage the annual operating budget and monthly cash forecasts (with the Bookkeeper); Review payroll; Maintain membership status, invoicing, and collection Not for Profit Governance Organize, attend, and participate in Board meetings and Annual General Meetings; Engage and collaborate with Board members; Main contact between the Board of Directors and community members; Establish effective relationships with key stakeholders and other partners; Prepare managerial and administrative reports; Maintain various policy and procedure manuals; Ensure the Association is compliant with pertinent legislation. Facility Operations Identify opportunities for efficiencies in all areas of operations; Ensure operations are maintained to best in class safety standards; Ensure operations and maintenance plans are executed to a professional standard; Assist with preparing and maintaining operations and maintenance plans for the building, equipment, and landscaping; Scheduling operations of and for the building within approved limits; Maintain safety, operations, and procedure manuals. Financial Acumen Manage facility and park operations in a fiscally responsible manner; Prepare and manage the annual operating budget and monthly cash forecasts (with the Bookkeeper); Review payroll; Maintain membership status, invoicing, and collections. Not for Profit Governance Organize, attend, and participate in Board meetings and Annual General Meetings; Engage and collaborate with Board members; Main contact between the Board of Directors and community members; Establish effective relationships with key stakeholders and other partners; Prepare managerial and administrative reports; Maintain various policy and procedure manuals; Ensure the Association is compliant with pertinent legislation. Facility Operations Identify opportunities for efficiencies in all areas of operations; Ensure operations are maintained to best in class safety standards; Ensure operations and maintenance plans are executed to a professional standard; Assist with preparing and maintaining operations and maintenance plans for the building, equipment, and landscaping; Scheduling operations of and for the building within approved limits; Must Haves Post-secondary education in Recreation Management, Business Administration or closely related field of study and/or equivalent management experience 5+ years progressive experience in leadership role Demonstrated ability to establish and maintain a culture of exceptional customer experience Demonstrated ability in increasing revenue and membership benefits Strong leadership, management and coaching skills along with an extensive knowledge of financial and project management Ability to research, compile reports and make recommendations Ability to establish effective relationships with key stakeholders and partners Familiar with appropriate legislation (Occupations health & Safety, Employment Standards, Privacy Act, etc.) CPR and First Aid Training (is an asset) Valid Driver s License Bondable Your Opportunity We are proud to offer our employees what they value most: Competitive compensation Excellent extended health benefits RRSP program Generous tuition assistance program Leadership development and mentorship programs A culture based on our values of Passion, Integrity and Community We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.