CPS Comtech Looking for Senior Director , Digital Technology at Tampa, FL Full Time

Senior Director , Digital Technology

an RV company

ESSENTIAL JOB FUNCTIONS:

• Create a digital product vision, strategy, and business cases that continuously improve the LazyDays digital user experience and achieve our business objectives
• Develop a Web Governance strategy including the implementation of technical systems, policies and procedures to maintain an orderly web presence across the North America region
• Define requirements working with cross business units like Marketing and source enterprise Marketing Technology to meet the needs of the business and enhance our capabilities
• Experience with Content management platforms like Episerver or OpenText TeamSite Web Content Management, Nuxeo CMS Platform, Bloomreach Experience
• Must be obsessed with delivering results, insist on high standards, possess a knack for thinking big and “finding a way”, and an external awareness and curiosity to innovate and disrupt
• Establish multi-year roadmaps, highlighting current gaps and anticipating and fulfilling future business and customer needs for the digital capabilities such as eCommerce, Mobile and Customer Care
• Establish and execute projects on roadmap in partnership with business, engineering and other stakeholders . Provide L1 and L2 support. Partner with the engineering team for L3 support
• Must be able to lead a team with diverse skill sets including business analysts, scrum masters, and developers .
• Drive the culture of diversity, inclusion and belonging
• Interact with IT vendors, external suppliers, and other contractual partners to ensure delivery of competitive service level agreements
• Deliver presentations and facilitate meetings while adapting communication to varying audiences
• Participate in the evaluation of new tools, platforms and technologies and articulate the business case for investments
• Monitor and introduce trends, new and emerging technologies , processes , and best practices the digital area globally
• Manage a portfolio of IT investments, including delivering and enhancing core systems; driving productivity, efficiency and service

QUALIFICATIONS and EXPERIENCE:

• 10 to 15 years of increasing experience, responsibility and success in Guest and customer Information Systems & Technology environments
• 10+ years of experience in leading digital capabilities such as ecommerce, CMS, DAM, native mobile app dev and customer care & managing multiple teams
• Experience formulating vision and strategy to transform, simplify and modernize the implementation of customer-facing capabilities
• Expertise in strategy, innovation, and delivery methodologies such as agile , water fall and scrum
• Demonstrated ability to build great digital products on time and with a focus on revenue opportunities
• Demonstrated leadership, coaching, & mentoring of team members
• Experience developing a business case to justify IT investments
• Experience managing technology capital and expense budgets
• Experience with evaluation, recommendation and procurement of IT assets and solutions
• Project Management experience, including estimating and forecasting, budget and financial management as well as resource management
• Prior Vendor Management responsibility and expertise
• Exceptional relationship & team building skills
• Bachelor’s Degree in Computer Science or comparable focus
• Once a month travel required in support of global team and project management
• Excellent command of Microsoft Project, Excel, PowerPoint & Visio, LucidChart, draw.io

Technical Expertise:

• Knowledge of creating A/B and/or multivariate tests
• Knowledge of Agile / Scrum, particularly as related to modern development environments for web and mobile
• Knowledge of web technologies, including: Angular, React, ReachJS, HTML, CSS, JavaScript & XML
• Experience in Event-Driven Microservices Architecture
• Expert experience with cloud providers (Azure, Google Cloud Platform, AWS ) and DevOps
• Experience in developing capabilities consuming APIs, and micro services
• Experience in any commercial eCommerce platforms such as: BigCommerce, Salesforce Commerce Cloud or leading open sourcE
• Progressive experience in customer focused web product management and/or UX/UI design
• Leading web design or web/mobile product management teams
• Creating brand, experience, new product introduction, and service design, culminating in a portfolio
• Leading large-scale implementation projects including website re-architecture and re-platforming
• Partnering with IT to create strategic plans to improve overall customer journey and experience
• Owning and optimizing onsite search tools like Coveo/Apache Solr or ElasticSearch
• Experience in headless content and commerce capability

EDUCATION:

• BS/MS degree in Computer Science, Engineering, or other IT discipline, or equivalent practical experience