Dunhill Professional Search Looking for Client Support Analyst – Washington DC at Washington, DC Full Time

Job Description: Provides subject matter expertise and support to clients. Monitors products and services throughout the life cycle. Serves as a liaison between clients and the project team .

Location: Washington DC

Job Responsibilities

• Providing design, development, and updates of website content, including data tables and graphics
• Create, maintain, and communicate solutions for IT device issues
• Provide training for agency products and procedures
• Writes and updates project documentation including system procedures, presentations, and provide inputs to training materials.
• Responds to user requests for common system needs. To include:

  • Assisting users in upgrade of mobile and desktop/laptop devices
  • Assisting users with troubleshooting device setup and issues (i.e. laptop, desktop, printer, scanner, monitor, etc.)
  • providing general IT support (In person and virtually) to assist office staff with configuring computer hardware, software, systems, networks, printers, scanners, and other IT devices.

Minimum Qualifications

• with Public Trust Clearance (BAO Investigation)
• 5+ years of relevant experience.
• Bachelor’s Degree in Computer Science, Information Systems Management, or related field.
• 3+ years of experience providing user deskside support
• 3+ years of experience providing support for IT devices(e.g. encrypted USB drives, ergonomic keyboards, headsets, etc.)
• 3+ years of experience providing support to users with troubleshooting device setup and issues (i.e. laptop, desktop, printer, scanner, monitor, etc.)
• Experience using windows systems and Microsoft office products
• Ability to communicate and train non-technical users on technical processes and procedures

Preferred Qualifications

• Excellent customer service skills
• Ability to work independently and as part of a team
• Ability to track work and prioritize and provide timely responses to user questions and requests