Dunhill Professional Search Looking for Cloud Support Engineer- TS Clearance at Redmond, WA Full Time

Cloud Support Engineer I (Top Secret Clearance Required)

Location: Redmond, WA

Working Hours: Midshift or night shift

Job Responsibilities

The Cloud Support Engineer will serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues. The Cloud Support Engineer will perform tasks such as:

• Respond to incident tickets in a 24×7 operational environment to meet SLA objectives
• Troubleshoot system issues using diagnostic tools like netmon, windbg, and custom application tools
• Review system logs to identify and mitigate system issues
• Leverage knowledge base to help troubleshoot, identify, and resolve systems issues.
• Update knowledge base troubleshooting guides and lessons learned as required
• Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases
• Document system issues resulting in system outages and coordinate change though change management process
• Support collaboration across operations, development teams and external partners
• Support “tiger team” calls to streamline knowledge sharing and timely resolution of system issues
• Monitor solution performance according to client specification and SLAs, escalate as needed

Minimum Qualifications:

• Bachelor of Science in CS, or other technical discipline is preferred

Experience in supporting Azure/AWS cloud

• 2 years operations experience providing application infrastructure support
• 1 year performing system administration support (Windows/Linux
• Interpersonal Skills, problem solving, organizational, and multi-tasking skills
• Strong oral and written communication skills
• TS Clearance Required