Dunhill Professional Search Looking for Help Desk Specialist II at San Antonio, TX Full Time

Help Desk Specialist

San Antonio, TX

*ship Required

Resource needed for the IRS Integrated Enterprise Portals (IEP) Service Desk team. This resource will be responsible for the following:

– Working with the IEP Service Desk team to assign, investigate, and resolve issues related to Platform Operations and Managed Application Services Operations
– Supporting troubleshooting sessions involving Accenture resources and client stakeholder groups
– Working to identify Service Desk process improvements
– Maintaining detailed, timely records of all client and stakeholder interactions with Accenture
– Creating accounts in Active Directory and the Project’s ITSM tool
– Resetting Passwords for the client using Active Directory or ServiceNow
– Assisting users with logging into RDS & connecting to VPN
– Creating user guides as needed for internal and client resources
– Assisting with doing a basic health check test of our apps
– Answer general inquiries, and route general inquiries to the appropriate teams
– Act as a liaison between our internal teams and client POCs
– Creating and reviewing status reports regarding Service Desk metrics

Minimum Qualifications

– Supporting technologies including:
– Windows Active Directory
– ServiceNow
– MS Office Suite (i.e., Word, Outlook, Excel, and PowerPoint)
– Remote Desktop Software
– Cisco VPN (end user)
– RSA Token (end user)

Preferred Qualifications

HS Diploma

Active Public Trust Clearance Preferred

Prefer 1-3 years as a Customer Service Representative or Help Desk operator

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