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Instructional Designer
Telework
ship*
Responsible for working with subject matter experts to design, develop and deliver innovative, customer-centric Section 508 compliant eLearning, instructor-led, train the trainer and hybrid training products, events and courses for Marketplace call center customer service representatives. Identify and recommend the appropriate method needed to effectively deliver training. Using ADDIE methodology, translate complex concepts and ideas and convey them in a simple, easy to understand format. Develop, write and modify training curricula and materials in response to client needs. Write and create assessments to evaluate training content. eEvaluate training content.
General Responsibilities
* Reviews course content and objectives and evaluates the effectiveness of training presentations and programs.
* Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures.
* Accountable for the design and development of instructional materials for new and existing trainings such as lesson plans/curriculum, SOPs, learning objectives, user and instructor guides, handouts, practical exercises, and other necessary materials that are effective in assisting adults, uniformed personnel, ASM clients, and other ASM employees learn technical applications.
* Responsible for on-going classroom observations of direct reports, providing guidance, mentoring, and support that focuses on performance improvement.
* Conducts needs analysis, custom course development, development of criteria for evaluating the effectiveness of course objectives, and evaluation and learning assessments.
* Oversees the preparation of instructor materials such as course outlines, background material, and training aids. Ensures all training output conforms to Section 508 of the Rehabilitation Act of 1973
* Oversees the preparation of student materials such as course manuals, workbooks, handouts, completion certificates, and course critique forms.
* Prepares reports and monitors training tasks in support of project goals using established training standards and software and hardware programs such as modeling and simulation and prototyping efforts.
* Delivers presentations and trainings using acceptable methods and techniques including in-person training, online training, and train-the-trainer formats and presentations at conferences or to management groups.
* Attends conferences at request of the customer. Performs all responsibilities required to obtain required booth space and coordinate all corresponding booth necessities (tables, chairs, electricity, and other items/services). Gathers, maintains, and ships all booth materials and equipment to and from the conference site. While onsite, discusses the capability and benefits of the applications to current users and potential new customers.
* Oversees the development of quizzes and surveys to conduct training analysis to determine the effectiveness of trainings.
* Reviews revisions to documentation materials made by Trainers based on feedback received from subject-matter experts, team members, and other writers.
* Builds the travel schedule and conducts regular meetings in accordance with the project or training plan. Assigns project responsibilities to subordinates commensurate with their abilities.
* Tracks and maintains the travel and Other Direct Cost Budgets (ODC) authorizations for submission to program/project leadership.
* Creates and reviews expense authorizations before travel and expense reports upon completion of travel.
* Analyzes and measures the performance of a training program.
* Experienced in the use of, and aware of the capabilities of, learning management systems, SCORM and AICC technologies, and the potential for learning record systems.
Minimum Qualifications
Bachelor’s Degree or equivalent relevant years of experience.
Membership of ATD or other similar professional body desired.
6-8 years of experience as a trainer for technical projects with 2-5 years of management experience. A combination of equivalent education and experience may be considered.
Expertise in adult education principles and ADDIE development methodology. Proficiency in Adobe Captivate, Articulate 360, Adobe Creative Suite and Microsoft Office. Excellent interviewing and written and oral communication skills. Plain Language Act and ADDIE development methodology required. Medicare and/or Marketplace program experience strongly desired. Call center experience strongly desired.
Other Job Specific Skills
* Presents a polished and professional demeanor which allows the individual to interface and clearly communicate both technical and non-technical information effectively to beginner, experienced, and expert users.
* Demonstrated skill in analysis and measuring the performance of a training program.
* Demonstrated ability to mentor, coach and provide direction to a team of employees.
* Communication skills must be superior to display enthusiasm with a calm and professional demeanor.
* Skilled in writing concise, logically and grammatically correct training programs and correspondence dealing with complex subject matters.
* Must be detail oriented and should utilize their professional experience within the field to keep trainings on schedule
* Must be an advanced user of Microsoft Office suite of programs including Word, Excel, PowerPoint, Skype, and Outlook, and Adobe products. Conversant with elearning software such as Adobe Captivate and Audition, Camtasia, and other computer based training authoring tools.
* Possesses strong listening skills as well as presentation skills, and should be comfortable conducting Q&A discussions with users and other stakeholders to collect application feedback and concerns.
* Must be well organized and have good interpersonal skills.
* Ability to adjust and change focus and/or priority as well as the ability to successfully multi-task as needed and set priorities as needed.
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