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Who we are?
eBay is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. eBay Marketplaces operates in 190 markets around the world. Here, you can just be yourself, do your best work, and have a meaningful impact on people across the globe. We are looking for people with drive, ideas, and a passion for helping small businesses succeed to help shape the future of eBay—does this sound like you? If so, we’d love to talk to you!
Important Information: This is remote based role and the start date for this role is 14th November 2022. We require your availability for 9 weeks of paid training (from home) from the start date.
What will you do?
We are passionate about creating experiences our customers love! Our Trust or Member to Member (M2M) team is a part of Global Customer Experience, supporting eBay’s buyers and sellers across the globe. We review customer concerns and appeals, providing mediation and conflict resolution to eBay members.
In your role you will:
Provide conflict resolution support to passionate eBay members
Act as mediator between buyers and sellers, using step-based resolutions, that are not conclusive on every call.
Provide policy-based resolutions on disputes including items not received or as described, damaged returns, or where buyers cannot get their money back.
Review appeals where sellers or buyers are appealing eBay case decision.
Make decisions that will negatively impact one party. These decisions have financial impact to customer or eBay
Build trust, educate, and create great experience despite delivering difficult messages
Take appropriate action for eBay to ensure a safe and compliant trading platform for our community
Excel at learning through our training programs and self-learning to keep growing your skills & knowledge
Adhere to your daily schedule, tasks and goals, supported by your team leader and coach
Who you are?
Located in Carlow, Cavan, Clare, Cork, Donegal, Dublin, Galway, Kerry, Kildare, Kilkenny, Laois, Leitrim, Limerick, Longford, Louth, Mayo, Meath, Monaghan, Offaly, Roscommon, Sligo, Tipperary, Waterford, Westmeath, Wexford or Wicklow
Able to deal withconflict, and guide parties through the steps towards resolution
Assertive, with the ability tosay “No” and deliver a difficult message with confidence
You have a strong ability to evaluate cases from a business perspective
Great communicator, with high level of empathy and emotional intelligence
Self-aware, understanding voice tone control and its impact on how customers feel, can adapt to different customers & cultures
You are resilient, able to handle stress andbe productiveunder pressure
A learner, always growing and open to feedback
You enjoy taking ownership and control, and driving resolution
Driven and motivated to achieve targets and meet your metrics
Motivated and disciplined while working from home
Strong PC skills, can operate Windows and troubleshoot a PC, tablet or mobile phone
Resident of Republic of Ireland
Eligible to work full time in Republic of Ireland
Available for shift work (e.g., early mornings, late evenings and weekends)
Home Office Requirements
eBay will provide you with a dedicated business internet connection, through our preferred 3rd party supplier. The connection will be installed free of charge, directly in your Home Office, on completion of Probation. Every new hire must meet our qualification criteria for our preferred 3rd party supplier.
Your internet service must meet the following criteria:
High speed wired Internet service e.g. Fibre to the Cabinet, Fibre to the Home or Cable Internet. Lower speed wired service such as DSL and wireless services e.g. WiMAX, Satellite, Mobile are not permitted
Your internet connection must meet the minimum download speed of 10 Mbps and upload speed of 4 Mbps
An Ethernet cable connected from your Internet Modem to your Home Office, so you can connect the eBay computer to the Internet
We care about People. We are richly diverse, and we have built an authentic culture where you can bring your whole self to work. We provide mentoring and ongoing coaching to our new hires. We promote a culture of listening, learning and growth. Our dynamic, fast paced environment is constantly evolving and makes an exciting place to work. Plus we have exciting benefits:
Basic Salary of €33,800
Quarterly Bonus Plan
25 days Holidays
3 Months Paid Paternity Leave
Sabbatical every 5 years
Visit https://www.ebaybenefits.com/irl/to view all the benefits
eBay Inc. is an equal opportunity employer, dedicated to workforce diversity
Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.
eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.