EY Hiring for Forensics – Cloud Transformation Operations Engineer – EY Global Delivery Services Job at Buenos Aires Full Time

Job Summary:

EY is the leader in eDiscovery service offerings and operational management, and the Forensics Operations Advancement (FOA) organization is looking to continue to push the envelope. This new and important leadership role is a foundational and pivotal pillar in the continued evolution of our organization’s journey and migration to Microsoft Azure.

This role will have a large influence on how to the team provides both business-as-usual operations and advanced operational transformation. As part of FOA’s evolution to cloud first support model, this role will be important to adaptation on support cloud native services and telemetry. Providing guidance, automation, training, models and procedures to better optimize how we support cloud services

As part of a This position requires a high-level of collaboration skills and the ability to work with teams of disparate background and skill sets. The role will also have supervisory responsibilities for subordinates in the inner and cross regional.

Essential Functions of the Role:

Infrastructure Support – 70%

• 
  Manage and support services, applications and integration points hosted in EY’s publicly hosted cloud service providers
• 
  Expertise managing/optimizing/supporting IaaS
  • 
    LINUX
  • 
    Windows
• 
  Expertise managing/supporting/optimizing PaaS
  
• Expertise migrating on-prem VMs/VM Templates onto Azure/AWS
• 
  Participate in the support of private Cloud networks
• 
  Participate in Cloud strategy workout sessions
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  Assist in developing Cloud migration plans and strategies
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  Resolve issues that arise during integration/system deployments
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  Providing operational support on critical business impacting outages and disruptions

Service Optimization – 20%

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  Collaborate with FOA team pillars to optimize operations cost model based on integration with DevOps and SRE principals
• 
  Define and manage eDiscovery services lifecycle
• 
  Define, iterate and manage automation tools and services
  
• Review of 3rd party tools
• 
  Security optimization and security debt reduction
• 
  Compliance and security audits
• 
  SOC compliance audit support and engagement
• 
  GVM vulnerability reporting and remediation/support
• 
  Reviewing teams ITIL model and operational hygiene

Service Automation – 10%

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  Collaborating with other FOA team pillars to further optimize our operational model
• 
  Collaborating with 3rd Party vendors, Internal Automation Leader, and Global IT teams to define new automation opportunities to stream-line current operational activities and increase our visibility into services we leverage.
• 
  Identify tools needed to monitor custom solutions put in place by Solution Architects and Implementation Engineers.
• 
  Capacity Management and capacity optimization

Analytical/Decision Making Responsibilities:

• Capacity reviews and recommendations to purchase when threshold is exceeded.

• Solutions – Analyze solutions for problems and discuss with management and team leads

• Interactions with various levels if IT and client serving teams.

• Participate in and contribute to all operational documentation and procedures

Knowledge, Skills Requirements and Soft skills:

Domain Knowledge:

• Native Cloud Platforms (Azure/AWS)
• eDiscovery and analytics application knowledge
• 5+ years in operations/support teams
• 5+ years of application support and familiarity of Service Now
• Strong understanding of standard application architecture and development
• Excellent knowledge of various infrastructure applications including Active Directory, DNS, and DHCP.
• Experience in establishing and supporting automated application monitoring protocols
• Provide technical mentoring across team members

Required technical experience & qualifications

• Deep knowledge of Cloud Services/Cloud Appliances (Azure/AWS):
  • IaaS
    • 3rd Party Appliances/Services
      • IIS
      • JBOSS
      • SQL Server
      • Apache
      • SEP
      • Vormetric
      • Data Discovery Tools
      • Veeam
      • NetBackup
    • Azure Scale Set
    • Custom OS Services
    • SQL Server
    • LINUX
    • Windows Server
    • RDS
    • Application/Service Scaling
    • Azure Vault
    • Application/Service Scaling
    • Website Management/Optimization
    • Application Pool manipulation and optimization
    • Certificate Management
    • Load Balancing configuration

• Azure Services/Integration Points/IAM
  • Azure Active Directory
  • On-prem Active Directory
  • DNS
  • Group Policy Management (GPO)
  • Organization Unit Management (OU)
  • Multi-Factor Authentication (MFA)
    • PingID
    • RSA

• Cloud Native Telemetry
  • Azure Monitor
  • Azure App Insights

• Automation
  • PowerShell
  • JSON/BSON
  • Containers
  • Kubernetes (K8)

• Cloud Storage Offerings (Azure/AWS)
  • NetApp: OnTap (appliance)
  • NetApp: Files
  • Storage Accounts
  • Storage provisioning
  • Encryption

• PaaS
  • Azure SQL
  • Azure Website
  • Azure App Services
  • Application/Service Scaling
  • Website Management/Optimization
  • Application Pool manipulation and optimization
  • Certificate Management
  • Load Balancing configuration

• Networking
  • VNETs
  • NSGs
  • On-Prem: Load Balancers (Citrix MPX/VPX)
  • Cloud: Load Balancers
  • Application Gateways

• Solid understanding of SQL Server and High Availability Options:
  • SQL Server provisioning
  • SQL Server performance optimization
  • SQL Server Automation
  • SQL Server Triage/Troubleshooting
  • AlwaysOn Availability Groups
  • AlwaysOn FCIs
  • Geo-WSFCs
  • Geo-FCIs

• Deep knowledge of Windows Server 2016/2019:
  • Configuration Best Practices (DSC/Puppet/Salt)
  • Perfmon/Performance Monitoring
  • DNS Configuration/NIC configuration
  • WSFC (Windows Server Failover Clustering)
    • Deployment
    • Configuration
    • Backup and Recovery
    • Troubleshooting
  • Leverage RAS remediation reports

• Deep knowledge of LINUX (SUSE/RedHat/CentOS)
  • Configuration Best Practices
  • Performance Management
  • File System Management
  • DNS Configuration/NIC configuration
  • Bash/Scripting

• Solid understanding of Encryption/Service Hardening/Vulnerabilities
  • Encryption-at-Rest (EaR)
    • Vormetric
    • SQL Server – Transparent Data Encryption (TDE)
  • Encryption-in-Transit (EaR)
    • Certificates (HTTP/TLS)

• Demonstratable working knowledge on 3rd Party Monitoring and Analytics Tools
  • Microsoft System Center Operations Manager (SCOM)
  • Splunk for Enterprise
  • AppDynamics
    • End User Experience
    • Dashboard creation/management

• Solid understanding of SAN/NAS Storage On-prem & Cloud (EMC VNX/VMAX/Isilon and NetApp/SoftNAS):
  • Through understanding RAID configuration
  • Strong understanding how to optimize storage for SQL Server
  • How to troubleshoot and identify and storage related performance issues

• Demonstratable working knowledge on 3rd Party Backup and Recovery Tools:
  • Veeam backup/recover v10+
  • Symantec NetBackup 7.x
  • EMC Recovery Point

• Working knowledge of Citrix Platform Suite:
  • XenApp/XenDesktop 7.15 LTSR
  • Director
  • NetScaler (MPX/VPX)
  • Delivery Group Management

Soft Skills:

• Excellent communication, interpersonal and organizational skills
• Some prior experience in managing resources a positive but not required
• Sound judgment and analytical ability
• Strong documentation skills – MS Word, Excel, Projects and Visio
• The ability to work effectively with clients, management and staff members
• Experience in maintaining mission critical production environments
• Working knowledge in ITIL Incident, Change and Problem Management

Team Dynamics:

• Experience engaging in SWARM/SCRUM/Agile model
• Strong collaboration, knowledge sharing and documentation skills

Other Requirements:

• The job may require working on extended hours and weekends

• The job may require working on different time zone due to global responsibilities

• The job may require travel to other Global Data Centers

Education:

A Bachelor’s degree in Computer Science or a related discipline, or equivalent work experience

Experience:

Approximately 5-10+ years of experience in related technology

Certifications (Preferred):

Azure Data

Azure Administrator

Azure Database Administrator

Azure DevOps Engineer

SAFe

Note:

This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the geographic location of the job and/or the manager. Further, the job description is subject to change at the discretion of management.