Frillsoft Hiring for Remote Customer Service Representative (English + Spanish) Job at Buenos Aires Full Time

PLEASE READ THE DETAILS CAREFULLY – OTHERWISE, YOUR APPLICATION WILL BE REJECTED AUTOMATICALLY.

We are fast growing BPO company based in the UK, with a presence in Dubai.
We are looking for an Experienced, Self-driven, Self-motivated and Energetic agent who can perform the role of a customer service representative.

As a call center agent for USA and the UK Companies, you will be responsible for handling calls with sheer professionalism and with your perfect english language communication skills. We expect you to be an outstanding communicator, Active listener and serve customers with a professional, confident and friendly approach.

Our clients are mainly in Tourism & hospitality, E-commerce, Home Improvement Services, Health & Fitness, and more, so only apply if you have experience in these industries or are excited to work in them.

CSR duties and responsibilities

• Be discplined, learn details on client’s product and service offerings from knowledge base and information provided in the training
• Professionally communicate with customers to understand their requirements, needs and provide superb customer service
• Direct prospects and bring leads of potential customers
• Keep customer database updated
• Measure identified KPIs
• Always strive towards meeting performance quota
• Track and document calls and sales
• Update client records

CSR Representative requirements and qualifications

• Excellent English Spoken Skills (Preferably American – Neutral Accent)
• Professional Spanish Language Speaking Expertise
• At least 2 year of experience as Customer service Representative or telesales role
• Need to work in USA time zones (ET, CST Time zones)
• Proven record of met quota
• Hand on experience with sales tools and CRM software
• Ability and willingness to learn about products and services specifications and benefits
• Patient, flexible and friendly personality
• Team player with disciplined time-management skills
• Great interpersonal, communication, presentation and negotiation skills
• Good negotiation skills
• Degrees don’t matter here, you just have to be a Perfect English communicator and a polished professional who is willing to go above and beyond to help the grow so he/she can excel in the company and get quick promotions).

Requirements If You Want to Work from Home as a Remote Call center Agent:

1. A fast PC Computer with at least Core i5 Processor and 8gb Ram Minimum (Core i7 preferred, not older than 8th generation processor) – Latest laptops also allowed but dekstop PC is preferred (DUAL SCREEN SETUP is a Big plus)

2. Internet Speed with at least 70 Mbps. It needs to be wired with ethernet cable, Wi-Fi is Not Allowed

3. A good quality USB Headset with noise cancelling microphone (preferrably logitech 390, plantronics, other skype compatible headsets etc)

4. A Quiet Room to work with a workstation setup, (A proper work desk)

5. A power backup.

Code word is “Top Agent” You will need to put this word in the questions section so we make sure you have read the requirements.

PLEASE NOTE: This is not A Freelancing Job, it is A Full Time Job with daily 6 to 8 Hours work, 6 days a week, you will have a luxury to work from home but this is serious work that requires your full commitment, so please consider it before applying.

OUR CULTURE:

Want to find out if you are a good fit for our fast growing team?

We attribute our success to the superb team and a thriving company culture. Our company culture influences our daily activities. Having competent job qualifications is, of course, necessary, but embracing the Frillsoft’s core values is what matters first.

1. Thrive Together – You are passionate about the company’s growth and the way you and your team perform will help us achieve our goals. “Individually, we can only achieve so much; as a team, everyone can meet, and exceed our goals”.

2. Always Do the Right Thing – You understand that we will always be honest with each other, our clients, and their customers. We operate a truth-based company with elevated levels of accountability, regardless of how it affects us individually or as a company.

3. Own the Outcome – You understand that consistent daily activities have the power to produce remarkable results over time. We will push ourselves to never be stagnant and never accept the status quo. We are determined to execl in this industry.

4. Enjoy the Grind – You are committed to growth in your market and position no matter what it takes or how long. Frillsoft is grinding, if you become the part of the grind and contribute with your fullest, future opportunities are endless.

5. Grow Every Day– You commit yourself to daily disciplines, we call these: Hustle Habits, both inside and outside the office. The positive habits we create in our life impact our company and our clients. It’s not an easy business, and there’s no substitute for discipline if you want to be successful.

If you fulfill all the requirements above, and are genuinley willing to join our company, send your updated CV/Resume in English.

Thank you Very Much.

Job Type: Full-time

Salary: $50,000.00 – $70,000.00 per month

Application Question(s):

• Do you have prior experience working remotely for any US company utilizing your English Language skills and other technical skills you may possess, if so, please explain your role in a few sentences?
• What is the main reason you are looking for a remote job and why in an English-speaking customer service role?

Experience:

• Customer service representative: 2 years (Required)

Language:

• Fluent English (USA or Neutral Accent) (Required)
• Fluent Professional Spanish (Required)