Position: Content Author
Work Location: Ridgefield Park, NJ (Onsite)
Contract Period: 6 Moths (Will be extended)
Budget: $/hr. on W2
Description:
The primary responsibility of this role is hands-on with Adobe Experience Manager (AEM) components and templates, web page creation and publishing. In addition to CMS publishing, this role will support content writing and editing needs on an as-needed basis.
Note: Must have 3+ Years experience in Adobe Experience Manager (AEM)
Responsibilities include:
• Collaborate with product marketing, business lines, UX and Search Engine Optimization peers to create world-class customer experiences
• Work in a cross-channel environment publishing content for desktop/laptop and mobile devices
• Assist in gathering requirements and assessing content authoring needs of a given project
• Update content logs, copy documents and other documentation systems
• Provide strategic content recommendations and writing/editing support for product managers and business lines, and other content stakeholders
• Ensure professional-quality content for secure online/mobile banking interfaces, responsive websites, mobile apps, online lead/application forms, marketing pages and other cross-channel websites
• Analyze and understand end-to-end customer experiences to make sure all content is consistent in voice/tone/construction and technically correct
• Collaborate and partner with other content authors, creators and strategists as appropriate to ensure consistent tone of voice and messaging for customers
• Write and edit a variety of digital content as needed, including marketing pages, informational content, navigational elements, form field labels and messaging, error messages, contextual help, alert messages and FAQs
• Participate as an observer in user interviews and usability
• Work with development and other internal team members on project implementation and launch activities, including stand-up meetings, defect resolution, acceptance testing, etc.
Basic Qualifications:
• Bachelor’s degree, or equivalent work experience
• Prior experience authoring content for an enterprise website
• Three or more years of CMS content authoring experience preferably within the financial industry
Preferred Skills/Experience:
• Bachelor’s degree in English, Journalism, Communications, Marketing or related field
• 3 years of professional experience authoring and writing for websites, mobile apps, software, or other digital platforms; transactional
• Strong interactive writing/editing skills (work samples required)
• Experience collaborating with large teams using outstanding communication skills
• Experience successfully executing and balancing multiple projects and tasks
• Demonstrated ability to write clear, compelling content that adheres to style guidelines and is substantially error-free
• Attention to detail, especially as it relates to complex customer interactions and compliance-mandated content
• Experience working with multiple stakeholders in a fast-paced, deadline-driven environment, with proven ability to respond flexibly to changing priorities
• Ability to problem-solve and work independently when necessary
• Expert in Microsoft Office
• 1 year of experience in financial services, preferably online banking, wealth management and investments
• Experience with Adobe CMS content authoring, wireframes and design/prototyping software
• Experience working with UX, product and SEO teams
Skills: Adobe Experience Manager: 3 Years Authoring or writing for websites: 2 Years Attention to detail