Google Hiring for Partner Experience Specialist Job at Dublin Full Time
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Minimum qualifications:
Bachelor’s degree or equivalent practical experience
Project management experience focused on processes and efficiency improvement.
Preferred qualifications:
Excellent organizational, communication and influencing skills and ability to deliver results
Ability to speak and write in Turkish and/or Russian fluently
About the job
The Online Partnerships Group (OPG) is a partner-focused organization that prides itself in providing great service, in creating innovative solutions, and most importantly, in having amazing people. We value having an open, inclusive and collaborative culture, where Googlers feel supported and able to do their best work. In offices around the globe, we foster and celebrate an environment where all team members feel welcomed and respected. OPG partners with online publishers and app developers around the world to grow their businesses using our portfolio of products including the AdSense, AdMob, and Google Ad Manager platforms. We offer a solutions-based approach across advertising, analytics, and site or app design, and pride ourselves in finding new opportunities for our partners to better engage users and advertisers. Over a million web publishers and app developers rely on our solution globally, and ultimately, we’re proud to enable Google to be one of the foremost funders of digital content in the world.
Google was founded to organize the world’s information, and the Online Partnerships Group (OPG) plays a pivotal role in Google’s mission. As a Partner Experience Specialist, you will partner with leading web publishers, application developers, and channel partners to grow their businesses using Google’s portfolio of products. In this role, you will offer a solutions-based approach across advertising, analytics, and site/application design, and find new opportunities for our partners to better engage users and advertisers.
Google’s Global Partnerships team powers extraordinary user experiences through partnerships that solve users’ needs, advance our partners’ goals, and further Google’s mission. Our team provides meaningful solutions — from helping publishers and developers grow their businesses through monetization solutions, to helping our long-term partners anticipate and navigate change in a way that delivers economic and reputational value. We build and distribute products through partnerships across a multitude of product areas, including Ads, Search & Assistant, Geo, Platforms & Ecosystems, Devices & Services, Health, Retail, Payments, Next Billion Users, and more. We collaborate across Google, ensuring a coordinated approach when engaging with our most complex and strategic partners.
Responsibilities
Manage initiatives to improve our operations and processes to further develop global team efficiency and scalability
Develop and implement innovative ideas related to our core support offerings and work with the wider Online Partnerships Group, Product Management, Marketing, and Engineering on implementing them
Develop detailed analysis and provide analytical insights and recommendations to drive projects and initiatives forward
Provide excellent levels of customer service to partners via a variety of media channels (email, Forums, Help Center, etc)
Overcome customer challenges and increase their satisfaction at scale by working with corresponding product engineers to drive product changes
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
