Helene international Hiring for Customer Care Associate Job at Singapore Full Time

ABOUT US

We are a new brand that explores the communication between fine jewelry design and art, and promotes environmentally sustainable jewelry. Our philosophy is to create more meaningful jewelry with fine design.

Customer Care / Customer Obsession

• Handle emails, and WhatsApp/Instagram queries

• Handle questions on our social media networks, customer reviews, Recommend a Friend programme and any other customer related programs

• Maintain the brands reputation for excellent Customer Service

• Act as an ambassador for HQ being an expert in our collections and products

• Work alongside to the Manager to prepare customer events and brand collaborations
• Arrange and assist customer visit to our showroom

Administration

• To liaise with parcel delivery providers both in the SG and internationally to follow up on any tracking questions or delivery issues

• Work on other delegated tasks when necessary and be prepared to assist anyone else within the company if help is asked for

• Proactively feedback web issues directly to the Manager relating to order issues, payment issues and promotional codes

• Comply with Data Protection Act and PCI Compliance Regulations at all times

Job Type: Part-time
Part-time hours: 3 per week

Salary: $11.00 – $15.00 per hour

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday

COVID-19 considerations:
All customers requested to wear mask when visit our office, common areas are sanitised regularly and all staffs fully vaccinated .

Education:

• Postgraduate Diploma/Certificate (Preferred)

Expected Start Date: 03/10/2022