JPMorgan Chase Bank, NA Hiring for Client Service Associate II Job at Dublin Full Time

• Serve as the main contact for a portfolio of clients and their investors; answer all phone calls and emails pertaining to those relationships and demonstrate ability to resolve queries timely and accurately.
• Ability to manage the team effectively and ensure that all members of the team are aware of key deadlines.
• Receive Deals from shareholders & distributors via fax, telephone, Swift and file.
• Monitor workflow and swift queue for deal receipt.
• Quality check of exceptional processes completed by team members.
• Ensure intraday cash flow prediction reports are issued to portfolio Managers within agreed SLA’s.
• Use understanding of transfer agency operations to build out a progressive approach to improving the quality of service delivered to the client.
• Maintain an effective interactive relationship with internal partners including fund accounting, sales, technology, solutions, and custody and product development. Work with this wider team to ensure that the service quality that is delivered is of an excellent standard.
• Support the standard of delivery through proactive client engagement and effective deliverable planning including using operational knowledge to take end to end ownership of issue resolution.
• Be an active participant on key initiatives.

Key Responsibilities:

• Ensure awareness of clients overall CIB operating model including any upcoming changes that could affect transfer agency.
• Managing the team effectively ensuring that all training is completed to the highest of standards.
• Maintain governance and responsibility for all operational processes.
• Support client projects, assess impacts, and consolidate department feedback and requirements for change management.
• Participate in operational service reviews with the client and relevant stakeholders.
• Identify core weaknesses in any aspect of service delivery. Plan and deliver solutions in coordination with the operational groups.
• Pre-empt (where possible) and manage/resolve service issues end to end and ensure timely communication to the client.
• Identify and work towards opportunities to improve client behaviour and effectiveness and efficiency of operational processes.
• Ensure regulatory requirements are met in the day to day operational process.
• Participate in operations fast board meetings and ensure intraday communication with all processing teams to ensure seamless service delivery.

Produce and review client and investor level reporting, such as monthly / quarterly statements, contract notes, order acknowledgements, and regulatory Skills/Attributes

• A strong sense of ownership and responsibility.
• Excellent client facing skills.
• Drive results through leadership, people, communication and influence.
• Comfortable with change, ambiguity, debate, conflict and informed risk taking.
• Multi-tasker who can manage multiple streams of work concurrently.
• Willingness to make decisions, while ensuring buy in from stakeholders. Ability to challenge and influence stakeholders to ensure decisions are well thought out and can be executed from an operations perspective.
• The successful candidate knows how to set priorities right, is flexible in managing working hours and feels comfortable in delivering the right results under time pressure and within tight deadlines.

Required Experience:

• Experience in dealing with highly complex, demanding client organizations.
• Organization: strong organizational and time management skills.
• Client Service: ability to interact efficiently with clients and effectively manage client expectations.
• Business Knowledge: strong product & business knowledge, including significant experience (minimum 3-5 years) working in transfer agency, able to demonstrate an in depth understanding of end to end operational processes.
• Controls Focus: excellence in designing optimal operations controls & workflow.
• Communication skill set: strong written and verbal communication skills with complimentary presentation skills.
• Results driven: proven track record in client servicing.
• Team player: comfortable working across all levels of the organisation, locations and bringing teams together to achieve results.

Position Demands

• Flexible work hours required to meet operational needs.
• Extended hours/weekends may be required during integration/implementation of new business or systems, as well as during peak cycles (year-end, month-end)

About J.P. Morgan’s Corporate & Investment Bank:

J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Further information about J.P. Morgan is available at www.jpmorgan.com .

JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.