JPMorgan Chase Bank, NA Hiring for WM Customer Transfer Analyst Job at Buenos Aires Full Time

Buenos Aires is one of JP Morgan’s key strategic hubs with over 2,500 employees supporting different areas like Operations, Technology, Finance, Credit Risk, Human Resources, Legal.. among others, providing value-added services, products and solutions to our clients located in various countries around the world.

In this role you will be facing different challenges such as :

• Out of the box thinking for resolving daily queries from our many stakeholders from the business, including clients as well!
• Performing daily analytical activities where you will put to practice your knowledge, skills and independent thinking;
• Strong partnership with key stakeholder, finding ways to collaborate together .

About the team

The Customer Transfer team is responsible of the transfer of assets to and from the client´s accounts, based on instructions provided by Financial Advisors and counter broker institutions. The team´s interaction with the client is through Financial Advisors, or SDI Team for all transfers submitted by Client on Digital Platform.

The Department is organized into 8 functions: (1) ACAT Receive, (2) ACAT Delivery, (3) Non-ACAT Receive, (4) Non-ACAT Delivery, (5) Direct Registration Service (“DRS”), (6) Mutual Fund Transfers Receives, (7) Mutual Fund Transfers Deliveries and (8) Fail Reversals.

The main volume for the team’s workload is represented by ACAT (Automated Customer Account Transfers) which are basically transfers that go via system, and require analysts reviewing transfer forms provided by Financial Advisors or SDI Team to make sure they are in good order before they´re being processed. Non ACAT transfers are manually processed and apart from reviewing forms, a follow up process is implemented in order to ensure transfer gets complete.

And these are some of the activities you will be responsible for:

• Understand the function and relevant processes end to end. Cross training is implemented in a monthly basis, giving the team resiliency tools for back up.
• Understand the fundamental concepts related to operational flow
• Perform day-to-day operations which may include facilitating settlements, transfers, cashiers, asset servicing or reconciliation
• Identify issues, analyze problems and provide viable solutions
• Attend regular group meetings with managers to ensure appropriate communication; escalate issues; incorporate feedback into day-to-day processes
• Adhere to operating procedures; ensure procedures are up to date; non routine tasks should be reviewed and documented as necessary

What do we ask for this position?

• Written and oral English skills (used on daily basis with the US counterparties when performing callbacks and sending emails to Financial Advisors and Contra firms)
• Team player, within Transfers space and with other teams that work alongside with Transfers.
• Bachelor’s degree or equivalent, preferred
• Ability to prioritize workload from different sources
• Able to deal with deadlines to meet the daily cut offs.
• Ability to analyze a process, identify and implement improvements
• Ability to adapt and be flexible in a team environment
• Ability to demonstrate a strong client focus
• Proficient in Microsoft Office ie. Word, Excel, Access, Outlook

What do we offer?

If you join the company, you will be part of a diverse and inclusive team that supports each other and will empower you to do your best work.

Your wellbeing is very important to us. Below you´ll find some examples of ongoing initiatives to promote it and a link to learn more about our benefits & culture:

• Home office/flexible work arrangements and work tools to ensure a great experience.
• Generous vacation, exam and parental leave.
• Support for parents, including Family Network that provides support to parents and caregivers, Lactation room on premise, and Paid Day Care for your children up to 6-years-old.
• Medical coverage for you and your family, including domestic partners.
• Employee Assistance Program which provides personal and confidential advisory on psychological, financial and legal matters.
• Wellness programs – e.g. Yoga, stretching and mindfulness classes delivered on premises.
• Language classes, mentorship programs and customized trainings.
• Platform for employee discounts in Buenos Aires.
• Many others that will be presented to you if you join the team.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.