Job Description:
The Digital Customer Experience Organization within JP Morgan Chase is an interdisciplinary group made up of UI/UX designers, business developers, graphics designers, user experience research, user strategy, project managers, copywriters and other creative professionals. Each brings a unique set of skills and expertise which make for an incredible work environment and great products. We are responsible for delivering unique and innovative designs and experiences across organizations, applications, products and offerings and we are looking to hire a talented associate experience designer.
Consumer bank includes our core banking capabilities and this position will focus on evolving our deposits(Checking, savings, etc) platform. This evolution represents one of the largest paradigm shifts the firm has had across our 2.6 trillion dollars in assets and millions of users. This presents an amazing opportunity at a scale which few other financial institutions can provide. Your work will have reach and impact on a large scale in the financial services sector while working in a creative, dynamic and multicultural environment.
A day in the life:
- Get to say hi to an amazing multi-disciplinary team who truly cares about each other and our users (egos get checked at the door)
- Brainstorm and ideate on how to make business owners lives a little easier
- Collaborate and problem solve through complex challenges with our product and technology partners
- Work with our research team to test and learn from various business users
- Design and prototype potential solutions using tools such as figma and adobe tools
- Meet with other team members to ideate and update designs and concepts
- Go home at a decent hour
What You’ll Do
- Design and re-design product experiences within our Consumer Banking offering, under the guidance and direction of Experience Leads
- In partnership with UX Researchers and Lead Designers, observation and light participation in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users,
- Ideation and prototyping to explore different options, landing on elegant, and even unexpected, solutions that satisfy requirements
- Diagram the interactivity of the product, including user flows and wireframes
- Detailed design, built upon our Design System, that brings our solutions to life
- Learning Accessibility and Inclusive Design practices
Our Desired Profile
- Degree in relevant design discipline (e.g, Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
- Follows through on commitments, executing quality work within expected time frames
- Awareness of, and some experience with, user-centered design approaches
- Demonstrates proficiency in Interaction Design and Visual/UI Design skills
- Early development in adjacent skills such as Information Architecture, User Research, UX Writing, and Prototyping
- Developing understanding of Accessibility Guidelines and Inclusive Design practices
- Developing communication and presentation skills, including articulating the rationale behind design decisions within their team
About Us:
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team:
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.