KPMG Ireland Hiring for IT Deskside Support Specialist Job at Dublin Full Time

We are known as an organisation who want you to come as you are and do work that truly matters. Joining KPMG Ireland is an opportunity to enhance your career, not only in the work that you enjoy doing, but equally through the global connections that you make, the lifelong learning that you can accomplish and the chance to make your mark.

Are you our next IT Deskside Support Specialist ?

Location: Dublin

Grade: Assistant

Contract type: Permanent

A snapshot of your peer group:

• Qualified with an IT Degree or equivalent.

• 3 -5 years in an IT client facing role or Deskside Support

• Strong technical skills.

• Strong problem solving skills.

• A good understanding of PC hardware and Windows operating systems.

• Track record in managing small to medium sized projects.

• The applicant should have a demonstrated capability to automate administrative tasks.

Your responsibilities and achievements will evolve as you enhance your career with us. Here is what you can initially expect:

• Ensure proper tracking of equipment and software.

• Ensure all incidents are properly logged and updated with sufficient detail for escalation.

• Receive, log, distribute and follow up on all incidents escalated within IT. Troubleshoot these calls to a satisfactory resolution.

• Rollout new laptops and desktops to replace older equipment, and maintain the quality of the current PC fleet.

• Document or update processes with the aim of optimising the service provided.

• Maintain inventory of hardware including laptops, desktops and mobile phones.

• Administration and support of the Mobile, Telephone and Voicemail Systems.

• Support and maintain existing voice and data structured cabling.

• Administration and support of the mobile device fleet (iPhones and iPads).

• Create knowledge base articles

• Liaise with 3rd party suppliers in relation to telecoms and hardware issues.

• Assist in resolving computer related and network related problems.

• Providing 2nd/3rd level technical support to internal helpdesk.

Your team:

The IT Deskside Support Specialist will join the KPMG Ireland IT organisation and provide 2nd & 3rd level IT Support to approx. 4200 staff across the firm. The Deskside Team primarily operates out of our Dublin Offices in Stokes Place and the IFSC, however there will be a requirement for the successful candidate to attend our other offices in Dublin, Cork, Galway, and Belfast.

The primary responsibility of the Deskside Team is to provide a world class service to the firm by responding to escalated tickets raised by the IT Helpdesk. All tickets must be resolved to a very high standard with supporting documentation and within agreed Service Level Agreements. The Deskside Team provide cover to the business between 8am – 6pm Monday to Friday with occasional requirements to work out of hours or on weekends to complete project work.

Here’s how KPMG can benefit more than just your career:

All of our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

• Discounted health insurance

• The purchase of additional annual leave

• Frequent social events to help you build your network

• Early finish Fridays on bank holiday weekends and throughout the summer months.

• Relocation assistance for those moving to Ireland

• Complimentary access to a range of Learning & Development programmes including LinkedIn Learning.

Career progression

When you join KPMG, your performance manager will support you to ensure that you are enhancing your skills from day one. You will also receive continuous support from our award-winning Business School where you will be continuously encouraged to deepen your knowledge and expertise within your chosen career path.

Inclusion & Diversity

Inclusion, diversity and equity are part of who we are at KPMG. We embrace diversity of background, experience, and perspective and we’re committed to inclusion and equity at every level. At KPMG, we want to attract and retain the best talent. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. Visit https://home.kpmg/ie/en/home/careers/graduate/inclusion-diversity.html to learn more.

Apply :

If you are interested in the above role, please submit a CV via the apply button. If you have any specific queries on the role, please contact (Recruiter).

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Please note we do not require Agency assistance for this role.

By clicking apply to this role your application will not only be considered for this position but your details will be stored on our database and may be considered for similar future positions that may arise. This means that the personal data contained in your application and provided to KPMG as part of the application process may be retained by us for up to 18 months from the date of your application and you hereby agree to that. If you do not wish your details to be stored on our recruitment database please email [email protected] stating this and we will ensure that such information is not stored other than for the purposes of this application.