LMG Connections Looking for Client Support Representative – Full Time at
White Plains, NY Full Time
Description
LMG Connections is a well-renowned customer acquisition, customer support, and business development service provider across the Connecticut area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sales revenue, and customer retention. Our full-time Client Support Representative is the heart of what we do for our clients!
The main goal of our full-time Client Support Representative is to ensure excellent customer service standards, appropriately and accurately answer inquiries, and complete sales / contract transactions to those inquiring customers. Our Entry Level Client Service Trainee thinks fast on their feet, possesses contagious energy, and maintains a high level of confidence in their knowledge and expertise with people.
Full-Time Client Support Representative Core Responsibilities:
Identify our customer’s needs and recommend appropriate products and services that are individualized to their preferences
Sustain and maintain relationships with all customer accounts based on trust and loyalty
Be an expert in all product and service offerings, to better ensure appropriate customer support in handling questions and concerns
Keep a spotless record of client and customer interactions and maintain records in accordance with company policy using our CRM software
Work cohesively with other full-time Client Support Representatives and other internal team members to ensure all goals are met
Character Traits of our Full-Time Client Support Representatives:
Organization Skills: attention to detail, time management, self-management
Learning: student mentality, learning attitude, learns from other Client Support Representatives
People Skills: professional, exemplary written and verbal, customer focused
Experience and Education Requirements We ask our Full-Time Client Support Representative to have:
A High School Diploma or GED equivalent is a must
1+ years of experience is highly recommended, but not required
Confident in an entry-level position and a learning environment with mentorship from other full-time Client Support Representatives and upper-level management
Experience in a hospitality, warehouse, or team-focused environment is highly desirable
