Within CO+I, the Data Center Availability Forensic Engineering Team is responsible for ensuring the uptime, reliability, and availability of Microsoft’s cloud business data centers. Microsoft has a portfolio of data centers globally and the Availability Team is looking to fill the vital role of Forensic Engineer.
Lead and track forensic analysis of events which have occurred within the data center infrastructure.
Function as a subject matter expert of her or his space, able to speak to all aspects of data center functions and failure modes in critical environments.
Develop methodologies to validate data center performance, system control parameters and operational efficiency against design intent and determine quantifiable deviations.
Perform troubleshooting and root cause analysis associated with equipment failure.
Review equipment and system performance data to identify issues through trend analysis.
Assists in the troubleshooting of issues in the field, remotely or in person.
Review compliance with existing corrective and preventative maintenance program to enhance operational readiness.
Analyze full time employee and vendor staffing to include training, procedures, and site requirements as part of root cause analysis.
Foster and promote our proactive implementation of lesson learned from analysis across multiple design, construction, and operational organizations.
Develop solutions for defects identified through trends and data analysis.
Drive global standardization and consistency of processes, procedures, and reports with Operations teams for Quarterly Business Reviews.
Work with Site Operations Engineers to establish visual standards, process improvement and error proofing systems to drive efficiency within the business.
Identify and monitor the need for use of new tools to improve the quality of data and analytics.
Bachelor’s Degree AND experience in electrical, mechanical, or controls engineering
OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Experience in working in critical environments
Proficiency in Data Center or Critical Environment’s Mechanical and Electrical systems
Communication and leadership skills to drive projects and build buy-in and support
Experience leading and managing a business-critical function
Have led construction, design, and process reviews assessing availability and reliability threat vectors, while partnering with various teams to design out or eliminate the potential issues.
Have a “sense of urgency” to drive resolution and an unquenchable desire to understand root causes and incident triggers.
Understanding of datacenter and topologies or equivalent Mission Critical facility background.
Strong analytical skills – must be able to extract and summarize large, complex data from multiple databases and systems.
Team player with the ability to influence cross functional team and leadership team in driving process improvement, efficiencies, and best practices.
Able to work with people at all levels of management.
Good communication skills, both written and verbal
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.