NTUC LearningHub Hiring for Operations Executive, Digital Operations (-years contract) at Jurong Town Full Time

*Please note that this is a 2-years contract position. Any subsequent renewal of contract or conversion to permanent employment will depend on business needs.

*Work location: Jurong East

Manage operations and learning administration

• Ensure timely preparation of classes (for Pre-Operations Team).
• Coordinate preparation of course materials (including ordering of e-courseware, licenses, digital labs), refreshments ordering and attendance lists.
• Coordinate with on-site Operations team to ensure classes are ready to start.
• Send confirmation/cancellation letters to trainees before commencement of classes.
• Coordinate learner registration for corporate clients.
• Support coordination of trainee transfer of classes.
• Liaise with external assessment centres for booking of assessments.
• Record daily tasks completed for reporting.

Manage stakeholders

• Handle enquiries from public, corporate clients, trainers and trainees on logistics and administrative related matters.
• Maintain good customer service relationships at all times.
• Liaise with Corporate Sales Team on dates and attendance updates.

Requirements:

• Diploma holder or equivalent qualifications
• Good complaint resolution skills will be an advantage.
• Good knowledge of supported courses will be an advantage.
• Good knowledge of training administration systems will be an advantage