Optum Looking for Clinical Care Coordinator – Remote in Grand Rapids, MI OR Traverse City, MI Full Time

14 minutes ago, from Radancy

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental, and social needs – helping patients access and navigate care anytime and anywhere. 

As a team member of our Landmark product, we help bring home-based medical care to complex, chronic patients. This life-changing work helps give older adults more days at home.

We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while doing your life’s best work.℠

The Care Coordinator role is a critical member of the Landmark  Interdisciplinary  Team. This role reports to a Supervisor  or  the  Director,  Health  Services. Responsibilities are to ensure a  positive  patient  experience  with Landmark, as well as to build good relationships with local provider groups to ensure that Landmark is a reliable and trusted partner in patient care.

To perform  this  job  successfully,  an  individual  must  be  able  to  perform  each  essential  duty  satisfactorily. The requirements listed below are  representative  of  the  knowledge,  skill,  and/or  ability  required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is full-time, Monday – Friday. Employees are required to have flexibility to work an 8-hour shift schedule during our normal business hours of 08:30am – 05:00pm EST. It may be necessary, given the business need, to work occasional overtime or weekends.

Our offices are located at 77 Monroe Center Street NW, Suite 600, Grand Rapids, MI 49503 and 13919 S West Bay Shore Dr. STE G03 Traverse City, MI 49684. Employees will be required have flexibility to visit the office at least once per month for team meetings and/or training.

This will be on the job training and the hours during training will be 8:30am – 5:00pm EST, Monday – Friday.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Scheduling/rescheduling visits
• Calendar management
• Medical records
• Consents/ROIs (release of information)
• Informational packets
• Regular contact with provider groups to collect clinical data.
• Support patients in scheduling home visits.
• Ensure that Landmark has all documentation available regarding patient conditions.
• Support Landmark providers and Nurse Care Managers with operational and clinical tasks.
• Handle escalated patient issues, ensuring the appropriate resources are involved.
• Follow triage protocol when needed.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years or older
• 6+ months of experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or medical office assistant, or administrative role in a health care setting
• Experience with handling customer service issue resolution
• Basic proficiency with Microsoft Excel (open, enter data, edit, save), Word (opening, reading, saving files), intermediate proficiency with Outlook (email, calendar, scheduling)
• Ability to work between the hours of 8:30am – 5:00pm EST, Monday – Friday. It may be necessary, given the business need, to work occasional overtime or weekends.

Preferred Qualifications:

• Prior experience working with triage protocol
• Experience with escalated customer service issue resolution.

Telecommuting Requirements:

• Reside within commutable distance of Grand Rapids, MI or Traverse City, MI including the ability to attend monthly onsite trainings.
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills: 

• Critical thinking skills and flexibility are required for success in role
• Ability to juggle competing priorities
• Communication skills (verbal/written)

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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