PPG Industries Hiring for Soporte CAT Job at Cuautitlán Full Time
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As a CAT SUPPORT, you will provide support to the stores concessionaires’ network. You will identify, research, analyze, attend and resolve problems of the POS, through receiving phone calls, emails, chats and internal customer requests.
Key Responsibilities
Support to stores problems POS remote and telephone
POS user training and telephone advice
Call control, effective communication and coordination of problem solutions to PPG Comex
Technical skills to support user requests independently with standard tools if available
Communicate courteously and optimally with IT specialists areas alike to ensure customer and service level standards are met successfully
Effective documentation of problems reported by customers
Qualifications
At least 2 years of experience in a remote customer support role
Ability to effectively prioritize and complete tasks in a fast-paced environment
Excellent troubleshooting and analytical skills coupled
Proven experience with Windows 10 or higher and sophisticated Office
Knowledge of POS system
Basic operation of communication equipment, networks and peripherals
Ability to optimally participate in or potentially teams!
Time availability!
ABOUT US:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.
We are “One PPG” to the world.
We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.
We trust our people every day, in every way.
We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.
We make it happen.
We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.
We run it like we own it.
We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.
We do better today than yesterday – everyday.
We continuously learn. We develop our people to grow our businesses.
PPG Way: (Click here to learn more about the PPG Way)
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.
