Professional Search Group Looking for Technical Services Operations Engineer at Los Angeles, CA Full Time

Professional Search Group is actively working with an progressive company that is looking for an Technical Services Operations Engineer . This is an awesome direct hire role local to Los Angeles!

*Company cannot sponsor visas. (No contract or C2C.)

Do you want to make a major impact in technology?

Take immense pride in the company you work for as you sustain a borderless internet!

Join this team and you will have great compensation, amazing benefits, huge 20% bonus, authentic company culture, with many career growth opportunities!

The Technical Services Operations Engineer will be responsible for executing operational process and providing technical advice and expertise to other departments in the company.

Key Responsibilities & Duties:

• Resolve tickets and cases within service level requirements.
• Communicate verbally and in writing with the company’s contracted parties worldwide (gTLD registries and registrars) when working on tickets and cases.
• Track and report on service metrics on an ad hoc basis.
• Provide systems engineering and technical expertise to address operational issues impacting generic Top-Level Domain (gTLD) registries and registrars.
• Participate in 24×7 on-call weekly shifts. If an emergency impacts the availability of gTLDs’ critical services during the scheduled shift, the participant is expected to be reachable via mobile phone to provide troubleshooting and escalation activities.
• Execute automated and manual tests using command-line tools to ensure technical requirements have been met.
• Troubleshoot Internet services and systems using common Unix network tools.
• Evaluate new gTLD registry service proposals from the technical, security and stability perspective.
• Write detailed documents to report tests results, document processes, etc.
• Develop, implement, and update processes to streamline operational activities.
• Other duties as assigned or requested.

Required Knowledge, Skills, and Abilities (KSAs):

• Excellent skills as power user/system administrator of Unix systems.
• Unix shell programming.
• Network troubleshooting tools (e.g., dig, ping, traceroute, nmap, netcat, mtr, etc.)
• Demonstrated ability in at least one high-level programming language (e.g., Perl, Python, Java).
• Strong analytical and problem-solving skills.
• Very good English-writing skills particularly regarding technical documents.
• Service-oriented communication skills.
• Experience with XML and JSON desired.
• Network routing (BGP) knowledge desired.
• DNS knowledge desired.
• Bachelor’s or equivalent degree in Computer Science, Systems Engineering, Information Systems, or related field.

Education and Experience Requirements:

• Minimum of 8 years of experience with a bachelor’s degree in Computer Science, Systems Engineering, Information Systems, or related field.
• Minimum of 5 years of experience as a Unix system power user.
• Desired work experience in technical capacity with a Top-Level Domain (TLD) registry or domain name registrar.
• The company values diversity and gives preference to candidates with demonstrated skills in languages in addition to proficient written and spoken English.