QTC Management, Inc. Looking for Provider Training Specialist II at Atlanta , GA Full Time

Job Summary

The Provider Training Department supports QTC’s key strategic initiatives by supplying a functional provider network trained on the client’s contractual requirements and expectations. The Provider Training Specialist’s main responsibility is to ensure the providers are properly trained on the requirements of the client and all appropriate QTC software by: providing instructor-led training; acting as a mentor to address provider training needs; and ensuring the effectiveness of QTC’s provider training programs.  In addition, this role will work with various departments within the company in company-wide project initiatives and to ensure provider training is in line with business needs. Technical training will be provided to the right candidates.

Essential Duties and Responsibilities

• Provide instructor- led training to providers of multiple specialties and other ancillary staff on QTC Proprietary Software and client contractual requirements and expectations, to include just-in- time support, conference calls, WebEx sessions as needed
• Develop and update documentation related to end-user training consulting materials to incorporate new provider software features, implementation, information and methodology
• Review and test changes in lesson plans, workflows within the training environment. Alerts senior staff members and Instructional Designer of any Participate in collaborative meetings to discuss process improvements.
• Provides detailed assessment of provider training progress and collaborates with the Provider Training Supervisor to strategize pathways for provider success
• Analyze data provided through Quality Compliance audits to develop a customized training plan for providers to address training gaps identified
• Contribute to and disseminate regular written communication updates, tip sheets, and formal/informal training to providers
• Serve as subject matter expert (SME) to participate in needs assessments process on behalf of providers and contribute to the development of system business requirements, developing and updating provider curricula and user acceptance testing (UATs) of provider applications
• Work with the Provider Training Supervisor and Instructional Designer to determine training needs for staff and providers including introducing new functionality, as well as remedial and refresher training
• Provide specialized training to end users outside of the normal scheduled training and off hours, as necessary
• Provide onsite and/or remote end user support for on-the-job training for designated specialties as well as during new system deployments and/or application upgrades
• Keep up to date with knowledge transfer of all client requirements, clinical and operational workflows and assigned provider curricula
• Develop strong partnerships and collaborative relationships with providers, business partners and staff
• Participate in departmental and company-wide projects
• Perform other duties and responsibilities as assigned

Competencies:

• Strong analytical and problem solving skills
• Proficient with MS Office
• Demonstrated success in the mentoring, coaching and teaching of others
• Demonstrated understanding of training methodologies

• Excellent customer service/soft skills
• Advanced verbal, presentation and written skills
• Proficient in medical terminology
• Ability to work independently and in a team-oriented environment with a strong attention to detail
• Ability to organize, plan and coordinate multiple tasks with a high sense of urgency and follow-through
• Ability to work effectively with people from diverse backgrounds
• Must be flexible and adaptable to change
• Must be willing to travel up to 30% (Travel expenses reimbursable by QTC)
• Must be able to adhere to QTC Telecommuting Policies and work remotely in a private, quiet space

Education and/or Experience: (includes certificate & licenses)

• Bachelor’s degree from an accredited college in Healthcare Admin or related discipline, or equivalent experience/combined education
• Minimum 2 years of experience as a Medical QA Specialist or related field (e.g., project management, operations, analytics, claims examiner, etc.)
• Vocational training in specific aspects of job functions and /or demonstrated ability to perform assigned tasks, preferably in a medical related area of study (e.g., LVN, LPN, EMT, MA, Military Medic, )
• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

Glossary

Provider

Physicians, Nurse Practitioner, Physician Assistants, Mental Health Providers, Audiologists, Dentists, Optometrist/Ophthalmologists, etc.

QTC Propriety Software

Software designed with medical exam forms aligned to client’s exam requirements

Clients

Veterans Administration and other government agencies

UAT

User Acceptance Testing: Final stage of any software change request lifecycle before go-live

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time. 

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

ExperienceRequired

• Vocational training in specific aspects of job functions and /or demonstrated ability to perform assigned tasks, preferably in a medical related area of study (e.g., LVN, LPN, EMT, MA, Military Medic, etc.)
• 2 year(s): •Minimum 2 years of experience as a Medical QA Specialist or related field (e.g., project management, operations, analytics, claims examiner, etc.)
  •Vocational training in specific aspects of job functions and /or demonstrated ability to perform assigned tasks, preferably in a medical related area of study (e.g., LVN, LPN, EMT, MA, Military Medic, etc.)

EducationPreferred

• Bachelors or better in Health Administration or related field

SkillsPreferred

• Critical Thinking
• Problem Solving
• Communication
• Builds Relationships

BehaviorsPreferred

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

MotivationsPreferred

• Job Security: Inspired to perform well by the knowledge that your job is safe
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)