Responsible for the Supply Chain from the service partners to the end customers on a national basis while providing the customers one single point of contact for all topics concerning finished goods and/or visibility items. Plan and manage the logistic capacities and related resources required for these material flows and reporting duties of all processes related to the distribution of products with full visibility and traceability. Standardize and streamline processes according to global standards making sure that the department works with transparent, efficient and effective processes. Constantly review areas of your department and provide solutions for improvement of processes, structure and enhanced ways of working according to ever changing business requirements. Lead, develop and maintain a top-quality Logistics & Customer Service Team.
Verantwortungsbereiche und Aufgaben, in denen etwas bewegt werden kann:
3PL Management and keep in permanent contact with all service providers in terms of SLA’s, contractual obligations and KPI’s. Alignment with Purchasing for supplier compliance
Responsible for logistic budget planning, efficient use of the resource and logistic costs monitoring. Implement cost saving programs
Initiative, prepare and manage logistics tenders and benchmark activities autonomously
Ensure and retain the right balance between service levels of Red Bull partners and related costs incurred
Act as first point of contact towards the customers, for all issues related to the order to deliver process
Ensure compliance to the Red Bull quality standards for all POS/VISIT and finished products (temperatures, humidity, warning & blocking guidelines, ….)
Ensure product is handled during the full Supply Chain under local control in line with Global Quality standard (traceability, transport and storage)
Control and set up procedures in terms of managing orders, credit notes, penalties and trade allowance
Optimize the process through standardization and automatization of related workflows within SAP or other IT tools
Maximize customer fulfillment
Make sure to deliver month end closure processing
Support in providing required documentation and reporting during Internal and External Audits (Inventories, Orders, Invoices, …).
Maintain Systems and Database integrity
Document and updated of local processes
Usage of standard reporting. Recommend improvements in current reporting. Standardize local specific reporting. Recommend improvement based on the reporting
Apply professional Project management and install continuous process improvement cycle
Direct management of the day to day logistic planning and execution, dealing with any logistics and customer service queries in a timely and professional manner
Ensure that Customer Service organization is in line with objectives, propose and implement changes
General administration of the team through team leadership and being able as well to stand in for all team roles if required
Set up of target setting and review of performance
Create a team spirit and a positive and service oriented working atmosphere
Ensure proper development plans for all the team members and nurture for succession preparation