SCA Health Looking for COO/ Practice Administrator – Boise Physician Practice at Boise, Idaho Full Time

Overview

The Chief Operating Officer (COO)/ Practice Administrator plans, organizes and directs the operations of the physician practice. As an executive leadership team member, the position shares responsibility for the Practice’s overall fiscal and operational health. The COO serves as the key advisor to the Physician Advisory Committee and represents the clinic in its relationship with other community health organizations, government agencies, and third-party payors. Is responsible for leading and directing all operations and related lines of business. This position will support and provide strategic analysis, prospecting, recommendations, and staff direction.

If the idea of leading a new phyisican practice excites you, this is your opportunity! We are seeking Chief Operating Officer/Practice Administrator for a new physician practice opening March 2023. This practice will have 4+ physicians and a team of 30+, located in Boise, Idaho.

Responsibilities

GENERAL

Serves as the liaison and channel of communication between the Physician Advisory Committee, community, partners, providers, and staff.

Responsible for developing and implementing the clinic’s strategic long- and short-range plans and the operational business plan

Contributes to a fiscally sound organization:

o Develops and oversees the performance of budgets

o Collaborates with the Physician Advisory Committee and SCA to achieve financial results that are acceptable to the partners

o Researches and implements revenue enhancement and cost savings opportunities

o Monitors and communicates key performance metrics for the Practice

o Makes recommendations to the Physician Advisory Committee about essential purchases and financial decisions

o Ensures the clinic’s long-term financial stability

o Leads the revenue cycle functions to ensure appropriate billing and revenue cycle management

Supervises, develops, and motivates the management staff and ensures that they have the ongoing training and support to function effectively in their roles

Serves as the risk manager and privacy officer for the Practice:

o Reviews and follows up on all variances patient, employee, and visitor) to ensure appropriate action is taken.

o Collaborates with the Practice’s malpractice carrier on pending actions.

o Ensures compliance with state, federal, and local law; specifically, licensure, HIPAA, and OSHA

Investigates privacy violations and take corrective action, including notification of breaches.

o Takes corrective action or preventive measures to reduce risk and secure protected health information.

Regularly communicates operational performance through reports and presentations to the Physician Advisory Committee and partners.

Responsible for ensuring the highest level of customer service and fostering a positive workplace atmosphere among all practice staff.

Continually monitors operations, programs, and physical properties and initiates appropriate changes.

PATIENT CARE

Ensures that physicians and staff have the tools and support to deliver patient care in an effective and safe manner; works with physicians and staff to create an optimal patient experience within the office with a focus on customer service.

Coordinates the quality improvement program in support of the providers

HUMAN RESOURCES

Support employee development and practice growth through corporate in-services, appropriate seminars, and classes

Evaluate and makes decisions on performance problems and employee relations matters, fostering an environment of accountability

Conduct investigations into sensitive employment matters

Review and approve new positions and pay adjustments in response to market conditions or internal equity concerns.

Implement programs/activities to enhance employee satisfaction

Enhance employee morale through activities that foster a spirit of engagement within the Practice and that foster a sense of being a part of the organization

Coordinate the employee and patient safety programs

FACILITY

Ensures that physical space, supplies, equipment, and assistance are provided and maintained appropriately for providers, staff, and patients.

Ensures that purchasing activities for supplies and services are efficient and cost-effective

Adheres to all OSHA standards and guidelines, educates staff about the same, and ensures compliance.

PRACTICE ADMINISTRATION

Develops and implements all practice policies and procedures in collaboration with physicians and management to serve the patient population best.

Oversees the optimal performance of the revenue cycle

Collaborates with the team to manage all system applications and coordinates updates as needed.

Works with physicians in the administrative management of Advanced Practitioners.

Prepares reports as requested by the Physician Advisory Committee and partners

Builds relationships within the community

MANAGEMENT CORE COMPETENCIES

Leadership: The ability to engage staff to achieve departmental and Practice goals. Communicating effectively with staff and setting clear direction and priorities. The willingness to take accountability, not only for one’s direct actions but the actions taken by staff under one’s leadership.

Organization/Planning: The ability to prioritize responsibilities and objectives so goals may be accomplished. The ability to develop an effective course of action, set realistic goals and time frames, take individual action and/or delegate responsibilities, and execute effectively. This includes applying appropriate authority limits, establishing working relationships, and addressing needs in a timely and effective manner.

Staffing: The ability to define staffing requirements and select appropriate and well-qualified candidates for positions consistent with position requirements. The extent to which a manager recognizes staffing needs and adjusts as necessary to reach appropriate levels based on work demands.

Fiscal Responsibility: The appropriate planning and execution of assigned budget. Demonstrating proper stewardship of finances by ensuring that spending practices are responsible, affordable, and sustainable. This includes adhering to compensation policies and guidelines. Appropriate management and oversight of the revenue cycle processes within one’s scope of responsibility to ensure adherence to procedures and achievement of objectives.

Physician Relations: The demonstrated ability to interact with physicians and physician leadership professionally and competently, instilling confidence and trust. Establishing and maintaining credible working relationships related to practice operations and decision-making.

Customer Service: The demonstrated ability to provide the highest level of customer service to patients, physicians, outsider providers/vendors, and internal customers. Consistently modeling superior customer service standards for staff and peers.

Interdepartmental Relationships: The development and maintenance of positive and constructive relationships with other organizational functions. This is demonstrated through consistent communication and follow-through as they relate to common goals.

Performance Management: The extent to which the manager sets clear performance criteria and evaluates staff on a timely basis, taking corrective action as needed to improve performance deficiencies. Completing annual performance reviews for staff members thoroughly, timely, and accurately.

Staff Development: The ability to assess staff capabilities and to initiate training and development to enhance their skills and/or prepare them for higher responsibilities. The ability and willingness to provide constructive feedback to help employees improve skills and knowledge levels.

Professional Development: Maintaining and promoting professional competence through continuing education and other learning experiences. Seeking new learning experiences by accepting challenging opportunities and responsibilities. Objectively evaluating suggestions or constructive feedback and attempting to improve performance or seeking resources/guidance as needed.

Strategic Vision: The demonstrated ability to apply individual knowledge to continually develop and implement best practices in areas of expertise.

Qualifications

Required:

• Master’s degree in health or business administration preferred
• Previous cardiovascular or specialty practice management (5 years) experience preferred

PI