Sky Subscriber Services Ltd Looking for Head of Performance & Reliability at Livingston, Montana Full Time

Want to do the best work of your life? Make your mark at Europe s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine.

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What you ll do:

UK&I Technology

Ground-breaking projects. Innovative tech. Top innovation. Join our UK&I Technology team and you ll work across technology projects that drive our TV, broadband, mobile and Sky Connect services. You ll be at the heart of delivering the technology roadmaps that support our UK and Ireland businesses, with a focus on customer innovations for Sky Glass. That s not all. You ll also design, develop and deliver digital services for millions of customers across the UK.

As part of the UK&I Architecture & Platform Engineering leadership team you ll head up the Performance and Reliability function, leading the team and defining their strategy – focussing on all things non-functional from throughput and scalability to resilience, recoverability, and security.

• Foster the adoption of SRE principles and help establish our practice.
• Provide non-functional assurance of our applications and platforms – ensuring that deliveries are stable, secure and performant.
• Maintain and evolve our world-class non-functional testing capabilities and teams.
• Champion scalable, highly available architecture and engineering practices.
• Apply Agile & DevOps practices to facilitate collaboration across multiple development and engineering functions.
• Ensure that the correct team structure and talent strategy is in place to deliver a transformational roadmap.

What you ll bring:

• Leadership – a track record of providing inspirational leadership to teams and demonstrated leadership qualities.

• Technical excellence – demonstrable experience of driving non-functional best-practice to the heart of a technology operation. Adopting SRE functions in areas such Infrastructure and access monitoring, cloud security, governance policy and technical operations

• Continuous improvement – a proven record in your field but with knowledge the job is never done. Y ou are forward-looking and restless for better outcomes.

• Organisational Awareness – knowledge of leading both internal stakeholders and counterparts in interfacing organisations. Ability to think of approach beyond establishing traditional support arrangement boundaries for internal service management .

The rewards

There’s one thing people can’t stop talking about when it comes to : the perks. Here s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

How you ll work – hybrid working

The world has changed. And so have we. We ve embraced hybrid working and split our time

between unique office spaces and the convenience of working from home.

You ll find out more about what hybrid working looks like for your role later on in the recruitment process.

If not based in Livingston you will have regular travel to Livingston.

Your office space

Livingston Watermark House

Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there s onsite parking available for cars, motorbikes and bicycles.

You ll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym – or play a game of pool or table tennis.

OR

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

OR

Leeds

Our spacious tech hub is less than a mile from Leeds train station. There s plenty of parking in the surrounding streets and at the nearby CitiPark.

Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

OR

Brentwood

This location takes some beating: we re practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there s some onsite parking, while Chatham Way car park is a short walk away.

OR

Brick Lane

Our Brick Lane office is in the heart of the East End of London. It s part of a vibrant and diverse community; close to street food, cafes and shops.

The closest tube station is Aldgate East and Liverpool Street is about a 10-minute walk.

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It s a place where you can explore what if, how far, and what next.

But better doesn t stop at what we do, it s how we do it, too. We embrace each other s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we ll back you all the way.

Inclusion:

Recognised as an Inclusive Top 50 Employer and a Times Top 50 Employer for Women , we re working hard to ensure we re a truly inclusive place to work. This means we don t just look at your CV. We re more focused on who you are and the potential you ll bring to Sky. We also know that everyone has a life outside work, so we re happy to discuss flexible working.

And we ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can t wait to hear from you.

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