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An IT Solutions and Managed Service Provider based in the Philadelphia Area is looking to grow its IT Service Desk team by adding a Desktop Support Engineer. This company has been a regional leader with global support capabilities to manage its clients’ complex IT infrastructures. They have been named a CRN Triple Crown Winner, made the list for Deloitte Technology Fast50 and INC 5000, and named as one of the Best Places to Work in Philadelphia for the last 10 years!
This will be a contract-to-hire position (6 months or less to hire) and is a hybrid on-site position based in the western suburbs of Philadelphia. Although the NOC is 7 am to 7 pm, the core working hours for this position will be 8:30 am to 5 pm and 40 hours per week.
The Role You’ll Play
As a Desktop Support Engineer, you will be a critical component of the 24/7/365 Service Desk, supporting its client base nationwide (and globally). You will work alongside a small 8-person team of support engineers from Tier 1 up to Tier 3 to provide comprehensive technical support and guidance to a dedicated client base. As the first point of contact, you will be responsible for getting to know the clients’ environments, key personnel, and processes/procedures in order to provide a higher level of efficiency and customer satisfaction.