Suisseland Group Hong Kong Limited Hiring for Regional Director of Operations Job at Hong Kong Full Time

1 Main duties

1. The Regional Director of Operations (RDO) is entrusted with directing the hotel operations at group level for all hotels in his/her allocated region. He/she successfully develops and implements strategies and services which meet or exceed the needs of guest, employees and owners alike. To this end the following basic objectives are pursued:

o Image building and management of TUI BLUE® and the TUI Group

o Personal and subordinate development by creating an optimal working atmosphere

o Implementing and achieving the business and quality objectives prescribed by head office.

o Take complete responsibility and accountability for effective leadership and profitable management (shareholder returns) of multiple functions within properties of his/her region.

2. The RDO is responsible for ensuring that in the TUI BLUE properties of his/ her region guests perceive the TUI BLUE® brand consistently. At the same time in terms of authenticity it is important to create and convey local, typical individual characteristics.

3. The RDO ensures the implementation of the standards defined in the TUI BLUE® Operations Manual in his/her region.

4. Fulfilment of the tasks laid down in this job description, as well as with the P & Ps (Policies & Procedures), standards from the TUI BLUE® Operations Manual and instructions issued by the Managing Director, Director of Operations and Heads of Department at TUI BLUE® head office are the benchmark for assessing his/her activity. This is done each year in the performance review with the Director of Operations TUI BLUE® head office (DOTBL) and the Managing Director of the regions entity.

2 Position within TUI BLUE®

1. The RDO reports in disciplinary and technical matters to the Director of Operations TUI BLUE® head office and the Managing Director of the regions entity.

2. In all technical matters the RDO is in close cooperation with all specialist departmental heads (e.g. Corporate Rooms Division Manager, Corporate F&B Manager, etc.) of the TUI BLUE® head office and shall obey and implement their suggestions and instructions in his/her operation.

3. The specialist departments at TUI BLUE® head office are empowered to give GM´s and Department Heads (DHs) and their staff with managerial functions direct, specialised technical proposals and instructions.

4. The RDO ensures their implementation of such instructions and proposals.

5. All General Managers (GM´s) of the region and other regional operations office staff are reporting to the RDO disciplinary and on technical matters

6. He/she delegates duties and responsibilities in an operationally meaningful way to his/her subordinates.

7. All Management and staff in the operation of the individual hotels are subordinate to the respective GM in professional, technical and disciplinary matters.

8. In the case of his/her absence the RDO organises the standby replacement internally in accordance with the organisation chart.

9. The RDO shall present a leave form and seek authorisation from the DO for absence of more than three days and holiday periods.

3 Area of ​​responsibility

3.1 Strategic

1. Establish the annual regional Business Plan, Operating Budget and Capital

2. Budget and presentation to the Head Office for approval

3. Allocating funds and authorizing expenditures in line with the Company’s

4. budget, goal and objectives

5. Develop and maintain a qualified, cohesive management team

6. Protect the Company’s license to operate by ensuring adherence to all laws

7. and legal requirements

8. Utilise considerable independent judgement in decisions that influence

9. Hotel Operations

3.2 Key Areas

1. Work In conjunction with the Chief Financial Officer, ensure that units’

2. annual budgets are aligned to the Group’s overall financial plan.

3. Ensure that all operational departments in the hotels are maximising revenue and profit

4. potential, whilst minimising expenditure.

5. Secure that operational expenses adhere to budget guidelines.

6. Leverage resources to incorporate best practice and deliver exceptional

7. guest service on a cost-effective basis.

8. Coordinate with property General Managers in all facets of their hotel’s

9. operations.

10. Be knowledgeable on brand standards.

11. Full HR compliance/policies/procedures, adhering to local, state and federal

12. laws are adhered as well as the HR philosophy of the group.

13. Perform regular property inspections to ensure that assets are in good

14. physical appearance, brand standards are met and the operations are compliant with local

15. requirements.

16. Oversee selection and performance of vendor services, including

17. preparation of requests for proposal and service agreements; monitor

18. vendor performance against service level agreements.

19. Safeguard compliance with all licensure requirements for each property.

20. Establish and maintain effective working relationships with internal and external customers, government offices and vendors

3.3 People Management

1. Communicate performance expectations and provide subordinates with

2. ongoing feedback.

3. Provide direct reports with coaching and counselling, as needed, to achieve

4. performance objectives.

5. Drive employee engagement through the creation and implementation of

6. Property and departmental specific action plans.

7. Communicate and reinforce the guest service vision to employees.

8. Ensure that employees have the necessary resources to perform their tasks.

9. Work closely with Corporate Office personnel, covering all disciplines, Sales

10. and Marketing, Accounting, Human Resources etc. and driving same to

11. property level.

12. Ensure that employees receive ongoing training and that talents are identified and developed into future leaders

4 Final Provisions

1. This job description only describes a small part of the remit and can be expanded as needed.

2. Other assignments are issued by the superior.

Job Type: Full-time

COVID-19 considerations:
NA