Summit Health, Inc. Looking for Patient Service Representative at Purchase, New York Full Time

Career Opportunities at Summit Health and CityMD Summit Health and CityMD form a physician-driven, patient-centric network, committed to simplifying the complexities of health care and bringing a more connected kind of care. Our unique network was created by the 2019 merger between Summit Medical Group, one of the nation’s premier independent multispecialty medical groups, and CityMD, the leading urgent care provider in the New York metropolitan area. Together, Summit Health and CityMD deliver a more intuitive, comprehensive, and responsive care experience for every patient, regardless of the stage of life or health condition, through high-quality primary, specialty, and urgent care. We are continually growing to meet the needs of our patients and deliver exceptional care to an even greater population. Summit Health now has more than 2,800 providers across more than 80 specialty areas, 13,000 employees, and over 370 locations in New York, New Jersey, Connecticut, Pennsylvania, and Central Oregon. CityMD has over 150 locations across the tri-state. We share a vision of improving the way health care needs are addressed by offering timely, high-quality, comprehensive care with an exceptional patient experience. Together, we provide the best possible care to every patient in every neighborhood. Join our team. Summit Health and CityMD are dedicated to hiring and retaining the right talent who will contribute to our ongoing expansion and success. We work to set clear goals and expectations, while regularly managing performance and cultivating personal and team capabilities within a positive, collaborative environment that recognizes and rewards success. We strive to make each team member’s experience at our company inspiring. Explore our open positions and apply to become a part of the Summit Health and CityMD family. Job Description Essential Functions and Job Responsibilities: Champions the standards of excellence in the Westmed Front Desk Patient Experience Policy Warmly meets and greets patients, is proactive in introducing themself to patients, employees, and guests by stating your name in face-to-face encounters Helps lost patients and guests find their way by walking them to their destination when needed (seek help from co-workers as is necessary to assure coverage) Serve as a team player and remove the term and inference of “That’s not my job” from their vocabulary Provides a superior patient experience as a positive ambassador for Westmed in support of the organization’s patient-centric model of health care delivery As appropriate during non-peak periods, walks the facility as an Ambassador to Westmed, asking patients if there is anything they can do for them Addresses and resolves any problems that a patient may have to the best of one’s abilities Escalates unresolved problems to the manager Imparts empathy, compassion, and gratitude at all times Reviews and updates patient demographics and insurance information and accurately scan essential documents into AthenaNet Assist patients (as needed) with kiosk self-check-in and registers patients’ arrival in AthenaNet Collects co-pays and fees for service; enter payment information into patient records Answers phones Required Qualifications: High school graduate or equivalent Bilingual Spanish is a plus Prior medical office experience is preferred but not required Strong customer service and computer skills Pay Range $18/hr to $22/hr The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position. Total Rewards at Summit Health CityMD Our team members are essential to our mission to reshape healthcare through the power of connection. Summit Health highly values the critical role that health and wellness play in the lives of our team members and their families. We strive to provide a valuable suite of benefits, wellness programs, compensation, time off, and resources to support the wellbeing and personal needs of team members and their families at various stages of life and in their professional career. Collectively, we call these “Total Rewards”. Here at Summit Health, our total rewards include, but are not limited to: We’ve Got You Covered – Health coverage is vital, and it begins as soon as the 1st of the month after you start employment. Build a Healthy Foundation – Various medical plan options, HDHP with HSA option and employer contribution, and waived copays at CityMD Urgent Cares. Enhance Your Health Coverage – Dental and vision insurance, plus healthcare and dependent care spending accounts. Safeguard Your Household – Company paid EAP and life insurance, plus optional supplemental life, pet, and legal plan insurance. Protect Against the Unexpected – Voluntary benefits including hospital indemnity, accident, critical illness, and disability insurance. Retirement Investing – 401(k) plan with company match every pay period to help you build towards your retirement. Work/Life Balance – Paid time off including PTO, holidays, and more so employees can take a break or care for themselves and their family. Paid Maternity Leave – Paid time off for the birth of a child to assist with important time away while welcoming the newest addition to your family. Reach Professional Goals – Tuition reimbursement, annual compensation and bonus program, and internal growth opportunities. Financial Wellness – Educational webinars, resources, and tools to help foster financial literacy. Equal Opportunity Employer Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws. Safety Disclaimer Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, or file a complaint at

Date Posted: 25 December 2022

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