The Execu|Search Group Looking for Desktop Support Analyst at Florham Park, NJ Full Time

A professional services firm in New Jersey is currently seeking an experienced IT professional to join their staff as a Desktop Support Analyst. In this role, the Desktop Support Analyst will be responsible for working closely with and supporting internal staff as well as our clients with various hardware and software applications.

Responsibilities:
The Desktop Support Analyst will be responsible for:

• Providing technical support of our 160+ user base encompassing both phone & desktop support
• Remote desktop assistance; End user support with various issues pertaining to software applications, Windows 10, primary computer and peripheral hardware configurations
• Windows image creation and deployment
• Inventory management and asset tracking
• MS Office 2016 / 365 support (Word, Excel, Outlook, Access)
• Mobile device management/configuration
• VPN support/troubleshooting
• Troubleshooting and repair of desktops/laptops
• Mitigation and removal of viruses/malware
• Handling Audio/Visual setup – VOIP phones, conference bridges, video conferences
• Providing additional assistance to IT Dept. as various projects arise
• Providing after-hours support during peak seasons or as needed
• Performing other duties, as needed

Qualifications:

• 2+ years of Technical Support experience in a small to mid-size firm
• Experience in a Big 4 or other public accounting firm is a plus
• A+/Network+ certification
• Technically well versed in Windows 10
• Experience with Office 2016/365, QuickBooks, Quicken, & Adobe Acrobat
• Experience using desktop support ticketing & asset inventory systems
• Experience with Mobile Device Management support & setup
• Knowledge of Windows system migration/user profiling
• Experience with Windows image deployment/configuration
• Solid problem solving and troubleshooting skills
• Great interpersonal skills
• Excellent communication skills (written and verbal)
• Strong attention to detail
• Highly organized

Desired Skills:

• Experience in a Big 4 and/or other Public Accounting firm