The Execu|Search Group Looking for Field Technician Lead at Cleveland, OH Full Time

An education company located in Ohio is actively seeking a dedicated and dynamic professional to join their staff as their new Field Technician Lead. In this role, the Field Technician Lead will provide technical support to a large, varied user group.

Responsibilities

The Field Technician Lead:

• Manages project resources during project implementation
• Identifies, coordinates, and oversees projects with Educational Technology Supervisor, Technology Director, and other Field Technicians
• Installs, configures, maintains and troubleshoots tech
• Processes warranty information and repair work with associated documentation
• Responds to all inquiries promptly
• Implements established hardware and software maintenance procedures
• Maintains an effective understanding of Information Technology as it progresses over time and contributes ideas to develop new solutions
• Creates and maintains detailed records & notes relating to projects, hardware, procedures, etc.
• Consistently uses official programs such as help desk ticketing, time tracking, etc.
• Performs other duties as assigned by the Technology Director, CFO, and/or Executive Director.

Qualifications

• Associate’s degree in Computer Science, programming, or related field, or substantial experience with Windows-based computers, software and networking
• 3+ years of experience in a similar Technical Support role
• 1 year of experience within a school setting
• Strong interpersonal skills and ability to educate users, as well as provide straight technical support
• Exceptional communication skills
• Experience with installation, maintenance, and support of a large fleet / user base
• Experience with a wide variety of hardware and software, as typically used in an education environment
• Ability to work effectively and cooperatively with staff, maintain the confidentiality of privileged information, and follow oral and written instructions
• Ability to multitask and handle frequent interruptions