An education company located in Ohio is actively seeking a dedicated and dynamic professional to join their staff as their new Field Technician Lead. In this role, the Field Technician Lead will provide technical support to a large, varied user group.
The Field Technician Lead:
Manages project resources during project implementation
Identifies, coordinates, and oversees projects with Educational Technology Supervisor, Technology Director, and other Field Technicians
Installs, configures, maintains and troubleshoots tech
Processes warranty information and repair work with associated documentation
Responds to all inquiries promptly
Implements established hardware and software maintenance procedures
Maintains an effective understanding of Information Technology as it progresses over time and contributes ideas to develop new solutions
Creates and maintains detailed records & notes relating to projects, hardware, procedures, etc.
Consistently uses official programs such as help desk ticketing, time tracking, etc.
Performs other duties as assigned by the Technology Director, CFO, and/or Executive Director.
Associate’s degree in Computer Science, programming, or related field, or substantial experience with Windows-based computers, software and networking
3+ years of experience in a similar Technical Support role
1 year of experience within a school setting
Strong interpersonal skills and ability to educate users, as well as provide straight technical support
Exceptional communication skills
Experience with installation, maintenance, and support of a large fleet / user base
Experience with a wide variety of hardware and software, as typically used in an education environment
Ability to work effectively and cooperatively with staff, maintain the confidentiality of privileged information, and follow oral and written instructions
Ability to multitask and handle frequent interruptions