The Execu|Search Group Looking for Support Center Analyst at Newark, NJ Full Time

A law firm in New Jersey is currently seeking an experienced IT professional to join their staff as their new Support Center Analyst. In this role, the Support Center Analyst will be responsible for providing support for all service requests that come to the Support Center via phone, email and walk-ins, including applications, administering of software and handling of special projects.
Responsibilities:

The Support Center Analyst will:

• Provide 2 nd level support to McCarter end-users.
• Participate in the maintenance of call tracking application, Changegear
• Perform system administrative and hardware functions during office rotations
• Monitor open tickets that you have routed, assist when possible, close when appropriate
• Participate in special projects, and/or act as ‘point person’ or ‘liaison’ where approved by Support Center Management
• Monitor incoming email requests from end-users
• Release emails from Mimecast filters
• Perform other duties, as needed

Qualifications:

• 2+ years of experience in IT Support Services
• Associate’s and/or Bachelor’s Degree
• Working knowledge of ChangePro, Litera Metadact, Best Authority, InTapp Time Entry, Easylink, Adobe Acrobat, iManage Filesite, Innova Numbering Suite, Interaction, and/or Active Directory
• Microsoft Office Suite proficient (Outlook, Visio, etc.)
• Solid problem solving and time management skills
• Great interpersonal skills
• Excellent communication skills (written and verbal)
• Strong attention to detail
• Highly organized