The Execu|Search Group Looking for Technology Solutions Manager at New York, NY Full Time

A New York City commercial services company is currently seeking an experienced professional to join their staff as their new Technology Solutions Manager. In this role, the Technology Solutions Manager will be responsible for working with clients and Account teams to document detailed system features and requirements, develop project scopes and objectives, involving all relevant stakeholders and ensure technical feasibility.

Responsibilities:

The Technology Solutions Manager will:

• Independently coordinate Contract Management, including preparation of contractual deliverables for technology, key terms, securing IT executive, legal & security input and approvals
• Successfully handle client escalations and contribute to the retention and expansion of existing clients
• Coordinate internal resources and third parties/vendors, ensure availability and allocation for the flawless execution of projects
• Track project performance and analyze the successful completion of short and long term goals, manage proposal tasks and delegate appropriately
• Prepare architectural and data flow diagrams to support the client solution, as required
• Validation with internal Network and Engineering resources, Security & Compliance for any new software, integration or configuration requiring change management
• Assistance in the preparation of RFP response materials
• Working with point of contact, preparation of transition plans & activities
• Validation and finalize account requirements and costs for transition and ongoing support for new clients, as well as working with the overall Transition & Account leads prior to execution of the client transition
• Maintain competency in client applications for consulting, implementation and demonstration capabilities
• Provide product roadmap input for improvement of the alignment of the client applications to the business service delivery both current and future
• Managing product knowledge base for software implementation and delivery
• Provide Portfolio and Project updates in the Weekly Service Delivery meeting
• Present and participate in the Quarterly Meetings

Qualifications:

• 2+ years of experience in Technology Sales and/or Client Facing roles
• BA / MA in IT, MIS Planning and Development or equivalent experience.
• Project Management, ITIL or SDLC
• Knowledge of service order, contract, supplier management, procurement, and/or accounting practices to aid in the identification, management and resolution of technology problems for effective client service delivery
• Experience in providing SDLC solutions with a focus in supplier management, service requests, contact management, contract management, lease administration, and project management
• Experience with client care and or sales
• Product management experience
• Solid problem solving and time management skills
• Great interpersonal skills
• Excellent communication skills (written and verbal)
• Strong attention to detail
• Highly organized