Sales Coordinator (Seguin, TX)
About United Alloy:
United Alloy (UA) is the leading brand when to comes to metal fabrication and powder coating. UA produces the highest quality leak-proof metal fuel tanks, reservoirs, skids, frames, chassis, trailers, heavy metal fabrications, and complex weldments. At UA, our culture produces actively engaged people with sustainable results: safety, quality, productivity, and profitability. Each employee acts with a sense of ownership, takes initiative to problem solve, and is committed to the company s mission, their team, and themselves.
In addition to our ISO 9001:2008 certification, UA has been recognized as a WBENC woman/minority owned business. While we re proud of these distinctions, one credential stands above all others: our extensive list of long-term satisfied Fortune 500 OEM customers.
Job Description: Under the direction of the Manager of Sales, the Sales Coordinator/Customer Support Specialist will provide the first line of contact and on-going support for the UAI customer base and sales team with all commercial and communication needs. This position will support customer retention activities as well as onboarding new customers. The primary focus of this position will be to ensure the internal sales process is a genuinely positive experience for the customer that is seamless, efficient and effective from the customer s initial contact and inquiry through delivery of product to customer.
Shift: 6:00am – 2:00pm (Monday – Friday, OT as required)
Reports To: Manager of Sales
Benefits: In addition to excellent starting wages, we offer a competitive compensation and benefits package as well as numerous perks.
- Medical, dental and vision
- Generous PTO and Vacation policy
- 401(k) with company match
- Bonus opportunities
- Paid training
- 1st, 2nd, and 3rd shift available
- Shift premium for 2nd and 3rd shift
Essential Duties & Responsibilities:
- Interact with purchasing, planning, and engineering staff at the customer level
- Assist outside sales in the accurate and prompt support of customers
- Act as a qualified liaison between the customer and the company as well as sales and technical departments
- Organizes and follows up on leads, inquiries and quotes with potential and existing customers to secure prompt, accurate and effective disposition
- Handles inbound sales lead calls to capture critical qualifying information to facilitate effective follow through and conversion
- Tracks and logs quote opportunities
- Daily Contract Review for assigned accounts
- Generates ECN number and forwards to Engineering
- Helps designers follow up on customer approval drawings
- Preparation of ECN Folders
- Coordinates prompt sales order acknowledgements with production
- Gather accurate shipping information and requirements from the customer
- Gather accurate delivery information from production meetings. Confirms delivery to customer base
- Routinely reviews PO mailbox content and processes accordingly
- Maintains customer Open Orders Reports as assigned
- Interacts with Production Control to accept PO s and confirm with customer date of shipment
- Sends daily quote report out
- Help develop and administer product literature, as needed
- Builds and maintains positive and mutually productive customer relationships
- Works with outside sales to keep account activities up to date
- Help to investigate and resolve customer challenges with deliveries
- Has the authority to stop production when nonconforming parts are detected
- Attend trade shows
- Keep all mailing lists up to date
- Ownership and active participation in sales programs and projects
- Ensure internal sales process is efficient and effective from initial customer introduction through conversion and delivery of product to customer
- Ensure maintenance of existing customers and growth with potential new customers
- Assist in achievement of annual sales revenue and profit plan
- Understands and demonstrates the 6 core behavioral expectations: Communicative, Motivated, Responsible, Dependable, Inquisitive, Accountability
Qualifications:
- Associates or Bachelor s degree in Business or related field helpful
- Sales and/or customer service experience within the manufacturing field, preferred
- Highly organized to handle multiple projects and customers
- Motivated with a keen ability to prioritize and problem solve
- Must demonstrate professionalism, accountability, and the desire for challenges
- Must have clear understanding of time constraints and deadlines in respect to customer relations both internally and externally
- Must have exceptional interpersonal skills to actively engage with our sales team and customer base
- A go-getter, capable of routinely engaging with customers to resolve issues and generate exceptional rapport
- Strong technical skills to be able to navigate a windows-based computer environment
- Experience with Microsoft Office, including Outlook, Excel, PowerPoint and Word
- Ability to travel 10% of the time
- 12 Expected Behaviors of Actively Engaged Person – 100% Responsible, Trustworthy, Team Player, Clear Communicator, Empathy, Humility, Emotional Self-Control, Resolves Conflict Directly, Positive Attitude, Respects Others, Problem Solver, and Agile
NOTE: Given the nature/size of our product and customer requirements, we require a stringent hiring process to ensure the highest quality product. Qualified candidates must successfully complete: Basic Skills/Measurement Test | Blueprint Reading Test | Pre-Employment Physical & Drug Screen
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to stand, sit, walk, bend, twist, stoop, pull, push, assemble, and carry for extended periods of time. Ability to lift and/or move up to 25 pounds regularly, frequently lift or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with an assist.
Work Environment: Ability to perform in a manufacturing environment that may have high noise levels, dust, chemicals, oil, and grease. Ability to work in an environment that may be either hot, cold or humid.