Veteran Government Services LLC Looking for Benefits Services Representative at Alexandria, VA Full Time
VGS is looking for experienced contact center skilled, full-time at-home, inbound benefit support representatives handling calls from TRICARE callers for our next new hire class starting July 25, 2022.
Candidates living in Alabama, Georgia, Kentucky, New Mexico, North Carolina, Oklahoma, and Texas are encouraged to apply. Current Reserve status Veterans, National Guard, retired Veterans, and Military Spouses are ideal for this role given the military benefits nature of the training and calls from TRICAE covered beneficiaries.
If you are employed and looking for long term employment as an employee (not contractor, not seasonal), full-time, with five weeks paid training, supporting callers that simply have questions about Veteran healthcare provided by TRICARE, you are encouraged to apply. Our positions provide eleven (11) paid holidays, paid time off benefits, and even healthcare benefits when needed. If you have healthcare, you may elect to increase your monthly take home pay by as much as $4.00 more than your base pay.
Highly successful candidates will need at recent at-home call center support with a history of having calls scored for quality and excellent attendance. We will conduct a pre-employment background checks and validate you are a citizen of the United States.
Your PC or Laptop is used in this role and must be connected via wired connection to your home internet service. We will supply additional equipment to make your home office comply with our caller security requirements.
Our next class begins in July and our pre-interview sessions begin during the month of June.
Join us in our quest to deliver unparalleled support to those who have done so much for our country – our military and their families!
The Opportunity
Primary duties may include, but are not limited to:
Responds to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims.
Successfully complete five weeks of paid new hire training and perform duties taught in virtual (at-home) training.
Operate a PC to obtain and extract information, documents information, activities and changes in the database.
Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Coordinates with various functions within team to ensure Tri-care member requests and questions are handled and in a timely manner.
Working with the support of a virtual (at-home) supervisor, receives and place follow-up telephone calls / e-mails to answer questions and when necessary, escalate complex requests to senior team members or supervisors.
Seeks, understands, and responds to the needs and expectations of internal and external customers in a manner that meets quality, member experience, and first-time issue resolution objectives.
Proven ability to work from home offices Monday through Friday, 8:00 AM to 7:00 PM Eastern Time.
Prior customer service experience is desirable, preferably in a call-center environment handling inbound calls, e-mail, and chat.
A genuine desire to support customers with the highest level of quality, customer experience, and accuracy.
Proactively manage issues that prevent your ability to maintain a productive work environment (e.g., local internet issues that impacts your ability to maintain the required connectivity).
The Pay
VGS pays Federal Government Pay Rates in accordance with the Service Contract Acts (SCA). While in training you are paid at the SCA level 1 rate and after completing the training, the pay increases to as much as $18 to $20 per hour. After 60 days employment you are eligible for benefits medical, dental, vision, FSA, 401K, and paid time off benefits. If you already have medical benefits you want to keep it, you can and allocate your benefit dollars elsewhere.
